Customer service relates to the service provided to the customer before, during and after a purchase, with the aim of enhancing customer satisfaction, increasing customer loyalty and increasing customer retention.
Customer service and the delivery of efficient customer service are both vital to ensuring customers become repeat business and that existing customers do not defect.
Organisations must ensure they have clearly understood customer service policies, which are supported by the different management levels. The organisation’s customer service policy should aim to give well set customer expectation levels and ensure that those expectations are successfully met by the entire company.
Customer service training is vital for all levels of organisation, from customer facing staff through to management in order to set the right customer service direction for the organisation.
Customer Service courses in London
Customer Service courses in Birmingham
Customer Service Courses in Manchester
Key Account Management Training
Sales course delivery methods
Customer service courses come in a vast range of formats to suit you and your organisation.
After you have found a course that meets your needs, ask the course provider for more information about their course teaching methods. For instance, customer service coaches and trainers can come to your office (in-house training), you can attend an open course with delegates from other companies or you can take an online/distance course.
Points to consider regarding your customer service course are:
- Where will the course be held? In-company, in the student's home, at one of the course providers’ locations, or online?
- How will the course be run?
- Can the course accommodate your specific industry?
- Will the expected finishing level of the course match your requirements?
- What qualifications does your course teacher have?
- What experience does your teacher have in your professional area?
- What opportunities for organised social interaction for continued learning are provided?
Online customer service course
In-house customer service training
Open / Public customer service courses
The sales role & training for the sales role
To be a top seller, with excellent results, you need to meet one of these three alternatives: satisfy customers’ needs, solve customers’ problems or create a new need. The great thing is that you can learn selling skills!
All organisations depend on sales of some sort, whether they are commercial or not for profit. The sales team therefore has a very important position in the company. At many companies, there can be a lack of coordination between the sales and marketing departments, which in turn necessitates sellers who understand both sales and marketing.
Much goes into the sales process, including procurement skills, negotiation techniques and imports and exports. As a sales manager, you will need leadership skills, motivation skills and coaching skills in order to lead your team to success. The sales courses collected here can help you and your sales team develop in their sales and sales management careers.
A good salesman is good at making contact, establishing relationships, building trust, analysing customers’ needs and knowing how to seal a deal. The star seller can deal with customer complaints and can take advantage of any objections in the sales process. Attend a training course in sales and become a star seller.
Know your own skill level and your own goals
Before taking a sales course, consider your own proficiency and your ability and confidence to manage these functions in daily or business situations. The other essential consideration before deciding on training is to know your needs.
Take into account the areas you wish to improve in and note down any specific requirements you have in your role. Browse the different course proficiency levels and talk to the course providers about your own sales goals and if they can focus on your professional area.
Whatever your needs, you can be confident that the right content in your training or course will soon have you meeting your objectives.