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Customer Service

Customer Service Courses & Training

Customer Service courses help equip organisations with the skills and behaviours required to deliver superior quality customer experience at all levels within the organisation, whilst maximising customer satisfaction, loyalty and retention.

Browse these popular customer service courses; find one that meets your specific needs and then Request Information directly from the course provider.

Displaying 1-50 of 170 results
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- 1 Day Customer Complaints Training - Complaint Handling Courses
Live And Learn Consultancy
         
(20)
Nationwide
Our 1 day Customer Complaints Training Courses aims give your team the insight and empowerment for handling customer complaints with confidence. This...
1 day Managing customer care course (You'll be happy or we won't invoice you)
Training Works
         
(1)
500 GBP
Nationwide
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake...
1 day Customer care course (If you're not happy we won't invoice you)
Training Works
         
(1)
500 GBP
Nationwide
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake...
1 Day Customer Service Skills Training - In-House Courses
Live And Learn Consultancy
         
(10)
Multiple (15)
Customer Service Skills Training (1 Day In House Courses) Deliver Great Service To Your Customers This popular course is designed...
1 Day Telephone Training - Customer Call Handling Courses
Live And Learn Consultancy
         
(11)
Nationwide
Whether your team are making outbound phone calls or answering incoming calls , this popular telephone skills course will help...
2 or 3 day Customer care course (You'll be happy or we won't invoice you)
Training Works
         
(1)
500 GBP
Nationwide
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake...
3 Day Masterclass in Customer Experience & Engagement
Terrapinn Training
3,000 GBP
Multiple (2)
The 3 Day Masterclass in Customer Experience is designed to help you build the skills necessary to communicate and implement...
3 Day Masterclass Loyalty
Terrapinn Training
2,716 GBP
Multiple (2)
The global trend is towards more multi partner programmes, with Big Data being the key to creating effective profitable scheme....
3 Days class on Customer Experience for Managers
Zoe Talent Solutions
         
(1)
1,597 USD
Multiple (4)
Customer Experience for Managers training course addresses why the customer experience is crucial and assists delegates wishing to build the...
3 Days class on Customer Relationship Management
Zoe Talent Solutions
Worldwide
This course will fully equip each participant in the understanding and application of (CRM) Customer Relationship Management from a global...
360 Degree Feedback Systems
Zoe Talent Solutions
2,594 USD
Multiple (7)
The program will provide you with a robust, effective and structured method that you can use to obtain outstanding results...
Achieving Customer Service Excellence
Activia Training
Nationwide
This one day training course enables delegates to understand the vital importance of customer service to any organisation and assists...
Achieving Customer Service Excellence
Activia Training
         
(111)
199 GBP
Multiple (9)
This one day training course enables delegates to understand the vital importance of customer service to any organisation and assists...
Advanced Customer Service for the Public Sector
PTP Training & Marketing Ltd
390 GBP
Multiple (7)
An inspirational and interactive course that teaches advanced customer service skills that create a pro active customer focus within your...
Advanced Customer Service for the Public Sector - In-house Training
PTP Training & Marketing Ltd
Nationwide
An inspirational and interactive course that teaches advanced customer service skills that create a pro active customer focus within your...
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
PTP Training & Marketing Ltd
390 GBP
Multiple (7)
An inspirational and interactive course that teaches advanced customer service skills that create a pro active customer focus within your...
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - In-house Training
PTP Training & Marketing Ltd
Nationwide
An inspirational and interactive course that teaches advanced customer service skills that create a pro active customer focus within your...
Advanced Skills of Office Management and E-Secretariat
London Training for Excellence
2,515 GBP
Multiple (12)
Learning Objectives: Realize the importance of defining and understanding your crucial role as a secretary or office manager. Be able...
Advanced Telephone skills
Brilliant Customer Service
Nationwide
THIS PRACTICAL COURSE HAS A SIMPLE OBJECTIVE AND PURPOSE: “TO RAISE THE TELEPHONE SKILLS, TECHNIQUES AND ABILITY OF ALL PARTICIPANTS.”...
Airline Customer Service
IATA Training
475 USD
Distance
IATA's Airline Customer Service course enables airline staff to develop the skills, knowledge and positive attitude needed to deliver excellent customer...
Better Business Writing Skills
Brilliant Customer Service
Nationwide
This one day Better Business Writing Skills course from Brilliant Customer Service is designed to benefit all customer facing and...
Brilliant Account Management
Brilliant Customer Service
Nationwide
This course is available as half day and a one day live workshop or an online and mobile based learning...
Brilliant Customer Service
Brilliant Customer Service
Bedfordshire
This course is available as half day and a one day live workshop or an online and mobile based learning...
Brilliant Selling Skills
Brilliant Customer Service
Nationwide
This course is available as half day and a one day live workshop or an online and mobile based learning...
Building Rapport
Customer Care First
Nationwide
This is an in house training that can be offered by Customer Service First for groups of participants at client's...
Building Rapport
Customer Care First
London
This is an open / classroom training offered by Customer Service First in London. This highly practical training will teach...
Business Writing
Customer Care First
Nationwide
This is an in house training that can be offered by Customer Service First for groups of participants at client's...
Call Centre - Achieving Best Practice
PTP Training & Marketing Ltd
390 GBP
Multiple (7)
This course has been designed and adapted for a number of PTP's clients that run call centres to handle incoming...
Call Centre - Achieving Best Practice - In-house Training
PTP Training & Marketing Ltd
Nationwide
This course has been designed and adapted for a number of PTP's clients that run call centres to handle incoming...
Certificate in Customer Management
Ed-Next
170 GBP
Distance
This is a generic course designed to help you improve your relationship with customers, and to manage their needs and...
Certificate in Customer Service
Ed-Next
156 GBP
Distance
Strangely enough we all have customers. We all serve the needs of others in one way or another (even retired...
Certificate in Customer Service Excellence (In-House)
LEORON Professional Development Institute
Worldwide
Certificate in Customer Service Excellence (In House) Over the last few years, Customer Service Excellence has become one of the essential...
Certificate In Measuring, Monitoring And Improving The Customer Experience
Informa Middle East
4,995 USD
Dubai
Gain in depth knowledge of managing performance and implementing a performance appraisal system underpinned by objectives and competencies as part...
Client Service Skills in the Global Banking Environment
Euromoney Learning Solutions - Financial Training
Nationwide
This course is targeted at individuals who service relationships with global clients and who themselves, are part of an international...
Complaints Handling
Customer Care First
Nationwide
This is an in house training that can be offered by Customer Service First for groups of participants at client's...
Complaints Handling
Customer Care First
London
This is an open / classroom training offered by Customer Service First in London. This highly practical and interactive training will...
Complaints Management Forum
Infoline
         
(2)
1,897 GBP
London
This conference is the largest and most inclusive financial services complaints management event on the market. The conference consists of...
CONNECT - Customer Service workshop with built in Dynamic Mind Training DNA
Dynamic Mind Training
         
(4)
295 GBP
London
No matter what industry, every employee that has any contact with customers has the potential to make you money or...
CONNECT - Customer Service workshop with built in Dynamic Mind Training DNA
Dynamic Mind Training
         
(4)
London
No matter what industry, every employee that has any contact with customers has the potential to make you money or...
Contact Centre NVQ Level 2
Live And Learn Consultancy
         
(1)
0 GBP
Multiple (24)
This work based qualification programme enables candidates to build customer service skills and provide excellent customer care. This accredited Level...
Contact Centre NVQ Level 3
Live And Learn Consultancy
         
(1)
0 GBP
Multiple (25)
This work based qualification programme enables candidates to build customer service skills and provide excellent customer care. This accredited Level...
CRM 2.0 - Successful CRM in a Connected World
Chartered Institute of Marketing
2,075 GBP
London
This CRM 2.0 Successful CRM in a Connected World  course is a 3 day training programme offered by the Chartered...
Customer Acquisition
The Institute of Direct and Digital Marketing
         
(1)
599 GBP
London
Participants on this one day course from the Institute of Direct and Digital Marketing will be equipped with the essential knowledge...
Customer Care
MPW Learning
Nationwide
This intensive two day training course in Customer Care is designed to develop the skills required to handle a wide...
Customer Care
PTP Training & Marketing Ltd
         
(11)
390 GBP
Multiple (7)
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are...
Customer Care
STL
Nationwide
Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... Develop a ‘customer led’ approach to business...
Customer Care - Incoming and Outgoing Calls
PTP Training & Marketing Ltd
390 GBP
Multiple (7)
This course has been designed and adapted for a number of PTP's clients that run call centres to handle incoming...
Customer Care - Incoming and Outgoing Calls
PTP Training & Marketing Ltd
390 GBP
Multiple (7)
This course has been designed and adapted for a number of PTP's clients that run call centres to handle incoming...
Customer Care - Incoming and Outgoing Calls - In-house Training
PTP Training & Marketing Ltd
Nationwide
This course has been designed and adapted for a number of PTP's clients that run call centres to handle incoming...
Customer Care - In-house Training
PTP Training & Marketing Ltd
Nationwide
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are...
  • = Has a case study
  • = Has a video
  • = This course results in CPD hours
Displaying 1-50 of 170 results
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More about Customer Service

Customer Service CoursesCustomer service relates to the service provided to the customer before, during and after a purchase, with the aim of enhancing customer satisfaction, increasing customer loyalty and increasing customer retention.

Customer service and the delivery of efficient customer service are both vital to ensuring customers become repeat business and that existing customers do not defect.

Organisations must ensure they have clearly understood customer service policies, which are supported by the different management levels. The organisation’s customer service policy should aim to give well set customer expectation levels and ensure that those expectations are successfully met by the entire company.

Customer service training is vital for all levels of organisation, from customer facing staff through to management in order to set the right customer service direction for the organisation.

Customer Service courses in London
Customer Service courses in Birmingham
Customer Service Courses in Manchester
Key Account Management Training
Telesales Courses

Sales course delivery methods

Delivery methods for Customer Service TrainingCustomer service courses come in a vast range of formats to suit you and your organisation.

After you have found a course that meets your needs, ask the course provider for more information about their course teaching methods. For instance, customer service coaches and trainers can come to your office (in-house training), you can attend an open course with delegates from other companies or you can take an online/distance course.

Points to consider regarding your customer service course are:

  • Where will the course be held? In-company, in the student's home, at one of the course providers’ locations, or online?
  • How will the course be run?
  • Can the course accommodate your specific industry?
  • Will the expected finishing level of the course match your requirements?
  • What qualifications does your course teacher have?
  • What experience does your teacher have in your professional area?
  • What opportunities for organised social interaction for continued learning are provided?

Online customer service course
In-house customer service training
Open / Public customer service courses

The sales role & training for the sales role

To be a top seller, with excellent results, you need to meet one of these three alternatives: satisfy customers’ needs, solve customers’ problems or create a new need. The great thing is that you can learn selling skills!

All organisations depend on sales of some sort, whether they are commercial or not for profit. The sales team therefore has a very important position in the company. At many companies, there can be a lack of coordination between the sales and marketing departments, which in turn necessitates sellers who understand both sales and marketing.

Much goes into the sales process, including procurement skills, negotiation techniques and imports and exports. As a sales manager, you will need leadership skills, motivation skills and coaching skills in order to lead your team to success. The sales courses collected here can help you and your sales team develop in their sales and sales management careers.

A good salesman is good at making contact, establishing relationships, building trust, analysing customers’ needs and knowing how to seal a deal. The star seller can deal with customer complaints and can take advantage of any objections in the sales process. Attend a training course in sales and become a star seller.

Know your own skill level and your own goals

Sales & Customer Service TrainingBefore taking a sales course, consider your own proficiency and your ability and confidence to manage these functions in daily or business situations. The other essential consideration before deciding on training is to know your needs.

Take into account the areas you wish to improve in and note down any specific requirements you have in your role. Browse the different course proficiency levels and talk to the course providers about your own sales goals and if they can focus on your professional area.

Whatever your needs, you can be confident that the right content in your training or course will soon have you meeting your objectives.

Case Studies
Leadership Pathway Programme & M...

In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.

Read more
 
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