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Telesales courses

Telesales / Telemarketing Courses & Training

Telesales, also known as telephone sales or telemarketing, requires very specific sales skills, expert knowledge and supreme confidence, as the sales person sells their organisation's products/services to clients over the telephone.

Browse these popular telesales courses; find one that meets your specific needs and then Request Information directly from the course provider.

Displaying 1-38 of 38 results
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1 Day Telesales Training Courses - (Generate More Telephone Business)
Live And Learn Consultancy
         
(41)
Nationwide
Telesales Training (1 Day On Site Courses) Maximise Opportunities and Close More Sales Looking to boost your telesales skills? This...
Advanced Telephone Sales
Maguire Training
         
(1)
1,750 GBP
Nationwide
The delegates will learn how to sell even more successfully over the telephone. This programme is for telephone sales professionals...
Advanced Telephone skills
Brilliant Customer Service
Nationwide
THIS PRACTICAL COURSE HAS A SIMPLE OBJECTIVE AND PURPOSE: “TO RAISE THE TELEPHONE SKILLS, TECHNIQUES AND ABILITY OF ALL PARTICIPANTS.”...
Advanced Telephone Skills
Pareto Law
         
(12)
995 GBP
Multiple (2)
Advanced Telephone Skills Pitch persuasively getting maximum results a 2 day training by Pareto Speaking persuasively over the phone is...
Cold Calling
Benchmark Training
200 GBP
Leeds
Do you often try to sell something over the phone and find that the would be client is not interested...
Effective Telesales Techniques
The Skills Company
230 GBP
Manchester
Effective Telesales Techniques 1 Day. How to maximise opportunities on incoming customer calls. You will: Know how to structure your...
Effective Telesales Techniques
The Skills Company
Nationwide
Effective Telesales Techniques 1 Day. How to maximise opportunities on incoming customer calls. You will: Know how to structure your...
Essential Telesales Skills
Estadia
Somerset
When working over the phone, converting leads into sales can often require an extra push. In an intensive 2 day...
Generating New Business by Telephone
PTP Training & Marketing Ltd
         
(24)
390 GBP
Multiple (7)
This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of...
Generating New Business by Telephone - In-house Training
PTP Training & Marketing Ltd
Nationwide
This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of...
Getting Appointments over the Phone
MLP Training
         
(3)
375 GBP
Manchester
The course is designed for those who want to dramatically  increase the number of face to face appointments through their phone...
How to Be Great at Telephone Cold Calling - Half Day (am)
PTP Training & Marketing Ltd
         
(5)
250 GBP
Multiple (7)
This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live calls will be...
How to Be Great at Telephone Cold Calling - In-house Training
PTP Training & Marketing Ltd
Nationwide
This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live calls will be...
In-house Getting Appointments over the Phone Course
MLP Training
Nationwide
This is the in house version of the telesales training course. The course is designed to help participants gain the...
Live Telephone Selling
Pareto Law
Nationwide
Live Telephone Selling Skills Training for companies and their teams Telesales & Cold Calling Skills This course equips delegates with...
Live Telephone Selling
Pareto Law
         
(15)
995 GBP
Multiple (4)
Live Telephone Selling Skills Training for companies and their teams Telesales & Cold Calling Skills This course equips delegates with...
Maximising Appointments on the Telephone
PTP Training & Marketing Ltd
         
(5)
390 GBP
Multiple (7)
This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also...
Maximising Appointments on the Telephone - In-house Training
PTP Training & Marketing Ltd
Nationwide
This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also...
Phone Confidence Workshop
Make Yourself
Nationwide
Though a great telephone manner is key to business success, many professionals don't spend nearly enough time improving it. The...
PITCH Selling
Huthwaite International
         
(5)
850 GBP
London
In an increasingly competitive sales environment, the ability to win new business in short time frames is becoming more important...
Professional Call Handling Techniques
The Skills Company
149 GBP
Manchester
Professional Call Handling Techniques 1/2 day How to create the right impression. How to project a positive and professional image....
Professional Call Handling Techniques
The Skills Company
Nationwide
Professional Call Handling Techniques 1/2 day How to create the right impression. How to project a positive and professional image....
Professional Telephone Selling
TACK International
         
(3)
999 GBP
Multiple (3)
Standing out as a telephone seller can be tricky. With over 600,000 staff employed by 6,000 call centres, it can...
Professional Telephone Skills
Activia Training
Nationwide
To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence....
Professional Telephone Skills
Activia Training
         
(66)
199 GBP
Multiple (9)
To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence....
PRO-PAYBACK Selling®
TACK International
         
(3)
1,499 GBP
Multiple (3)
Effective selling is essential to business. Higher competition and expectation from customers make it a big challenge to find and...
PRO-PAYBACK Selling® In Action
TACK International
         
(5)
999 GBP
Multiple (4)
In order to win business in the current competitive climate, sales professionals need every extra little edge to succeed. This...
Telephone Selling
Leadership Development Ltd
         
(10)
695 GBP
London
The telephone is a high touch, cost effective selling tool, but it must be used well. This two day training course aims...
Telephone Selling
MLP Training
375 GBP
Manchester
This course will provide delegates with the advantage of being able to turn phone calls into orders and persuading prospects...
Telephone Skills
Customer Care First
London
This is an open / classroom training offered by Customer Service First in London. The programme will help delegates in...
Telephone Skills
Customer Care First
Nationwide
This is an in house training that can be offered by Customer Service First for groups of participants at client's...
Telephone Skills Diploma – Online
Global Edulink
28 GBP
Distance
Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques...
Telephone Technique
GBC Learning & Development
         
(2)
250 GBP
Multiple (2)
This Telephone Techniques course has been developed for anyone wanting to improve their telephone communication skills but specifically for those who use the telephone...
Telephone Techniques - Incoming & Outgoing Calls
PTP Training & Marketing Ltd
         
(6)
390 GBP
Multiple (7)
This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to...
Telephone Techniques - Incoming & Outgoing Calls - In-house Training
PTP Training & Marketing Ltd
Nationwide
This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to...
Winning More Business on the Telephone
PTP Training & Marketing Ltd
         
(18)
390 GBP
Multiple (7)
This course is ideal for those who want to improve their follow up calls to maximise sales. It will also...
Winning More Business on the Telephone - In-house Training
PTP Training & Marketing Ltd
Nationwide
This course is ideal for those who want to improve their follow up calls to maximise sales. It will also...
Winning Telephone Sales
Maguire Training
         
(1)
Nationwide
The delegate will learn how to sell using the telephone and rise to the challenges and situations that require a...
  • = Has a case study
  • = Has a video
  • = This course results in CPD hours
Displaying 1-38 of 38 results
 
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More about Telesales courses

Telesales (or Telephone Sales) coursesTelesales (or Telephone Sales) courses will teach you and your sales team how to better use a telephone as a sales tool.

As part of this training, emphasis is placed on the significance of effective communication, how to present over the phone, how to develop effective influencing and sales approaches in order to maximise income generation and how sellers can manage themselves more productively and sell with success.

Via the telephone, telemarketers must quickly create a trustworthy and professional image, then also understand the customers’ needs and communicate this understanding. Successful telemarketers will spark a customer’s interest, respond quickly to complaints, use query techniques and close their sales.

It is vital that telesales vendors realise how important every phone call is, requiring a desire to sell, work discipline and the ability to set the right goals for your telesales success.

As a telemarketer you will be able to show respect for the customer by showing an interest in what the customer thinks is important. By training in telephone sales, you will become more self-confident, learn how to reach closure and strive to build lasting customer relationships.

Exploring the opportunities of telesales

Telesales training (also known as Telemarketing or Telephone Sales) are often considered as powerful development tools, helping your sales staff sell with more success. Sales and presentation skills training aim to develop sales teams' natural instincts to be clear, memorable and confident.

Telesales staff often need to generate leads, set up appointments or make sales over the telephone. Selling over the telephone is a specialist activity whether you are selling an appointment, a product or a service, it is a different experience to face to face encounters and requires a slightly different skills.

It is vital that telesales staff learn the techniques and strategies that are best suited for their lead generation and for selling over the telephone. Telesales courses teach delegates highly effective influencing and sales approaches for them to maximise their income generation and manage themselves more productively.

Courses cover all of the essential telephone selling skills that are needed to feel comfortable in making and dealing with cold calls.

Telesales courses give you a clear understanding of various practical sales techniques, why people buy, provide essential tips to establish your very own personal style and the ability to conduct a successful sales call in a professional manner. Following a course in telesales, your staff will perform better and be more cost-effective which will have a huge impact on your company’s success.

Telesales course methods

Telesales course methodsTelesales courses come in a vast range of formats to suit you and your organisation.

After you have found a course that meets your needs, ask the course provider for more information about their course teaching methods. For instance, telesales coaches and trainers can come to your office (in-house training), you can attend an open course with delegates from other companies or you can take an online/distance course.

Points to consider regarding your telesales training are:

  • Where will the course be held? In-company, in the student's home, at one of the course providers’ locations, or online?
  • How will the course be run?
  • Can the course accommodate your specific industry?
  • Will the expected finishing level of the course match your requirements?
  • What qualifications does your course teacher have?
  • What experience does your teacher have in your professional area?
  • What opportunities for organised social interaction for continued learning are provided?

Online telesales course
In-house telesales training
Open / Public telesales courses

What’s involved in the sales role?

Successful SellersTo be a top seller, with excellent results, you need to meet one of these three alternatives: satisfy customers’ needs, solve customers’ problems or create a new need. The great thing is that you can learn selling skills!

All organisations depend on sales of some sort, whether they are commercial or not for profit. The sales team therefore has a very important position in the company. At many companies, there can be a lack of coordination between the sales and marketing departments, which in turn necessitates sellers who understand both sales and marketing.

Much goes into the sales process, including procurement skills, negotiation techniques and imports and exports. As a sales manager, you will need leadership skills, motivation skills and coaching skills in order to lead your team to success. The sales courses collected here can help you and your sales team develop in their sales and sales management careers.

A good salesman is good at making contact, establishing relationships, building trust, analysing customers’ needs and knowing how to seal a deal. The star seller can deal with customer complaints and can take advantage of any objections in the sales process. Attend a training course in sales and become a star seller.

Know your own skill level and your own goals

Before taking a sales team management course, consider your own proficiency and your ability and confidence to manage these functions in daily or business situations. The other essential consideration before deciding on training is to know your needs.

Take into account the areas you wish to improve in and note down any specific requirements you have in your role. Browse the different course proficiency levels and talk to the course providers about your own sales goals and if they can focus on your professional area.

Whatever your needs, you can be confident that the right content in your training or course will soon have you meeting your objectives.

Customer Service Courses

Customer Service CoursesCustomer service relates to the service provided to the customer before, during and after a purchase, with the aim of enhancing customer satisfaction. Customer service and the delivery of customer service vital to ensuring customers become repeat business and that existing customers do not defect.

Organisations must ensure they have clearly understood customer service policies, which are supported by the different management levels. The organisation’s customer service policy should aim to give well set customer expectation levels and ensure that those expectations are successfully met by the entire company.

Customer service training is vital for all levels of organisation, from customer facing staff through to management in order to set the right customer service direction for the organisation.

Customer Service Courses

Key Account Management Courses

When working in an account management role, it is vital to employ practical approaches to your planning, analysis and methods in order to stimulate closer relationships with your strategic accounts.

Open courses and in-house training in key account management will help you and your sales teams to better understand the role, how to best strategically plan for specific customers and educate you in the current best practices in sales and account management.

Key Account Management Courses

Training for the sales managers / sales coaches

Sales managers are responsible for the sales planning, organisation of the sales team, sales forecast and the sales budget.

Sales managers need to understand how they can motivate their employees and how sales performance is linked to employee motivation. The Sales Coach courses here can help you create that winning sales team!

The sales manager builds, manages, coaches and strengthens their sales team towards high performances. A sales coach's main tasks are to supervise sales teams in goal-setting, to assess vendor performance, and provide constructive feedback. The sales manager must have knowledge of management and economics and know how to set goals and follow-up results.

Sales Manager / Sales Coach Training

Case Studies
LDL Case Study

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Read more
Business Success with MLP Training

Learn how real businesses have benefited from MLP's training programmes.

Read more
 
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