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Achieving Customer Service Excellence

Activia Training
Course summary
Length: 1 day
Language: English
Location: Nationwide
Next available date: Enquire to discuss - Nationwide

Achieving Customer Service Excellence

This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.

Training Course Content

  • Introduction and Course Overview
  • What is Customer Service?
  • Who Are Your Customers?
  • Understanding Customer Needs and Expectations
  • Standards
  • Communication
  • Telephone Techniques
  • Managing Conflict in Customer Situations
  • Dealing With Challenges
  • Dealing with Difficult People
  • Seven Steps to Customer Problem Solving
  • The Recovery Process
  • Eliminating Customer Service Problems
  • Doing Your Part
  • Your Personal Action Plan

Who Should Attend

Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.

Provider: Activia Training

Activia Training

With Activia, business training comes the way you want it : at your place or ours; off-the-shelf or bespoke; scheduled public classes or closed private courses matched to your requirements....


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Contact information for Activia Training

Activia Training


Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

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