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Being Successful in Telephone Sales

Activia Training
Course summary
Length: 1 day
Price: 249 GBP excl. VAT
Language: English
Course type: Open / Scheduled
Next available date: 29/08/2017 09:15 - Manchester
Course Dates
Manchester
29/08/2017 09:15  (English)
249 GBP
13/10/2017 09:15  (English)
249 GBP
Slough
01/09/2017 09:15  (English)
249 GBP
10/10/2017 09:15  (English)
249 GBP
London
15/09/2017 09:15  (English)
249 GBP
26/09/2017 09:15  (English)
249 GBP

Course Description

This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.

Training Course Content


  • Introduction and Course Overview

  • The Sales Process

  • The Fear Factor in Sales

  • Maximising Productivity in a Sales Role

  • The Importance of Voice

  • The Telephone as a Business Tool

  • Outbound Calls: Developing Your Script

  • Setting SMART Goals for Yourself

  • Pre-Call Planning

  • Generating Appointments

  • Dealing with Gatekeepers

  • Incoming Calls

  • Voice Mail Messages

  • Action - ABC: Always Be Closing

  • Your Personal Action Plan


Who Should Attend

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Provider: Activia Training

Activia Training

With Activia, business training comes the way you want it : at your place or ours; off-the-shelf or bespoke; scheduled public classes or closed private courses matched to your requirements....


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Contact information for Activia Training

Activia Training



Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

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Reviews by course attendees

          (4)
Holly Robinson   |   24/05/2016
This is possibly the most helpful course I have attended. The tutor delivered it very well and was very helpful and encouraging.
          (4)
Holly Robinson   |   24/05/2016
This is possibly the most helpful course I have attended. The tutor delivered it very well and was very helpful and encouraging.
          (4)
Ryan Morris   |   22/04/2016
I would strongly recommend to anyone and found it very beneficial.
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