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Professional Receptionist Skills

Activia Training
Course summary
Length: 1 day
Price: 199 GBP excl. VAT
Language: English
Course type: Open / Scheduled
Next available date: 05/04/2017 09:15 - London
Course Dates
London
05/04/2017 09:15  (English)
199 GBP
15/05/2017 09:15  (English)
199 GBP
Milton Keynes
05/04/2017 09:15  (English)
199 GBP
15/05/2017 09:15  (English)
199 GBP
Reading
10/04/2017 09:15  (English)
199 GBP
24/05/2017 09:15  (English)
199 GBP

Professional Receptionist Skills



To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

Training Course Content


  • Introduction and Course Overview

  • Exercise: Getting to Know You

  • The Role of the Receptionist

  • Customer Service Principles

  • Communication

  • Questioning Techniques

  • Listening Skills

  • Telephone Skills

  • The Factors of The Voice

  • Professional Handling of Incoming Calls

  • Telephone Work - Standards Monitoring Checklist

  • Assertiveness

  • Dealing with Anger

  • Your Personal Action Plan


Who Should Attend



All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

Provider: Activia Training

Activia Training

With Activia, business training comes the way you want it : at your place or ours; off-the-shelf or bespoke; scheduled public classes or closed private courses matched to your requirements....


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Contact information for Activia Training

Activia Training



Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

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Reviews by course attendees

          (5)
Amanda McCarthy   |   24/06/2016
The course was well presented by an excellent tutor.
          (5)
Amanda McCarthy   |   24/06/2016
The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward.
          (5)
val shield   |   24/06/2016
It was an excellent course run very professionally
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