A Case Study with Fitness First
Fitness First were looking to equip a senior team with enhanced communication skills. With a strong focus on tailored customer service, ultimate aims included increasing customer retention and engagement with guests.
To help the team find inspiring connections with guests and colleagues we proposed delivering a practical Storytelling workshop to provide the tools to use narrative to create a memorable impact. To help the team convey their personalities and ideas positively we recommended a course focused on Presence and Impact.
City Academy divided the group of 16 into 2 to enhance the practical nature of the training. Two of our senior tutors delivered the full day programme at Sadler’s Wells.
Feedback from the final session of the day:
- “I didn’t know what to expect from today but personally I think that was mind-blowing.”
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