A Winner's Guide to Communication and Negotiation Skills

Construction Study Centre
Course summary
Length: 1 day
Location: Nationwide
Next available date: In-house only. Please enquire for more information. - Nationwide

Course Description

A Winner's Guide to Communication and Negotiation Skills

A Winner's Guide to Communication and Negotiation Skills  - 1-day in-house training course

This comprehensive one-day training course in Communication & Negotiation Skills will provide your staff with the skills to effectively handle both simple and complex negotiations, with a view to actively avoiding legal claims.

The 1-day programme is designed to be highly practical, providing delegates with the chance to practise their skills in a realistic but safe environment. By the end of the course, they will:

  • Understand the principles of effective communication and negotiation
  • Appreciate the key issues in negotiation and communication
  • Possess tools and techniques needed to succeed
  • Know how to effectively resolve conflict

The skills gained will enable them to recover from weak negotiating positions, prepare for the unexpected and make relationships work despite conflict.

Suitability - Who should attend?

This course is suitable for new negotiators as well as more experienced professionals looking to refresh and sharpen their skills.

Training Course Content

Where do we start?

  • Introduction – What is the cost of failure? What are the benefits of good negotiation?
  • What always goes wrong? – The conflict between price and profit
  • Power – Have you got it or not?

Getting Clarity on the Issues

  • Communication Skills – Listening, Acknowledgement and Relationship Building
  • A look at simple ways to isolate issues
  • The issues – What is personal, commercial, emotional or relevant?
  • Checklist menu of preparation tools with how and when to use them


  • Separating interests from positions
  • Setting levels, best position, best alternative position, best alternative to a negotiated agreement
  • Must haves, tradeables and walk ways
  • Gauging the sensitivities of the opposite team – verbal and non-verbal signs
  • Using time, difference and power in your favour

Negotiation Tools and Tips

  • A run through of the most effective current techniques in negotiation from Harvard and around the world
  • Generating options
  • Linkage and de-linkage
  • Different styles and how to work with them
  • High – low perceived value and exchange

Conflict Resolution

  • Protecting yourself and putting escalation in place
  • Challenging assumptions, judgements and perceptions
  • Minding your language, body language and tone
  • Getting more from the deal


  • There will be a number of interactive exercises in which delegates will be able to practice and observe aspects of negotiation.


This course is delivered in-house.

In-house and bespoke training

The Construction Study Centre offers in-house training that can be tailored to specific needs of your business. This can can be an off-the-shelf course delivered at a time and place that suits you, or a bespoke training built around the needs of your organisation. 

Provider: Construction Study Centre

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Contact information for Construction Study Centre

Construction Study Centre

Ashford House, Walsgrave Triangle Business Park, Eden Road,
CV2 2TB Coventry

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