1 Day Assertiveness Training - In House Courses Delivered at Work

Live And Learn Consultancy
Course summary
Length: 1 day
Location: Nationwide
Next available date: Request Group Training Quote - Nationwide

Course Description

Assertiveness Training - (1 Day On-Site Courses)

Assertiveness Training Courses UKLearn How To Become More Assertive

Discover how to assert yourself by communicating ‘clearly, openly and with more self-confidence’. Successful assertive communication is communicating in a way which avoids conflict & disputes, but instead creates more win/win outcomes with the people you interact with.

Live And Learn Consultancy's 1 day self assertiveness training courses provide powerful communication techniques to help you successfully communicate with fellow employees at work or externally with customers. Gain the confidence to challenge and say no, discover how to ask for what you want without damaging the relationships you have with others.

Assertive communication is not about being dominant, angry or aggressive, neither is it being too passive. Being assertive is a highly sought-after behavioural skill that provides ‘the ability to communicate clearly and confidently’ without causing conflict to others.

This Assertiveness Training Workshop will help you;

  • Become more assertive & create more win / win outcomes.
  • Recognise aggressive, passive and assertive behaviours.
  • Handle difficult people with greater confidence.
  • Discover how to 'say no' without damaging relationships.
  • Learn how to reduce conflict by applying the right assertiveness techniques.
  • Apply the correct level of assertion to deal with confrontation in a confident manner.

Suitability - Who should attend?

Our self Assertiveness Training Workshops are ideal for (all staff in the workplace) looking to take more control of their working and/or personal life.

The training includes techniques and strategies to help delegates become more confident and assertive to achieve their desired outcome, when communicating with others.

  • Front Line Staff

  • Reception

  • Administrators

  • Consultants

  • Supervisors

  • Team Leaders

  • Managers

  • Directors

Training Course Content

Assertiveness Training Objectives

By understanding how to control your emotions, delegates will understand how to have controlled conversations, demonstrate confidence and use these skills to build more effective relationships.

This 1 day Assertiveness Training at work will help you learn assertive communication techniques to express yourself more clearly, openly and confidently in your personal and professional relationships. Typical course objectives include;

Introduction To Assertiveness In The Workplace

  • Learn what assertiveness is and how you can benefit.
  • Discover how effective assertiveness can have a positive impact in the workplace.

Understanding Different Assertive Behaviours

  • Recognising your own style.
  • Learn the benefits of adopting a more assertive behaviour.
  • Identify your own communication strengths and weaknesses.
  • Discover the key differences between the various assertive behaviours.
  • Learn to recognise passive, aggressive, submissive, indirect or assertive behaviour.

Assertive Communication Skills

  • Learn to confidently use your voice.
  • Identify the power of body language.
  • Recognise the importance of listening skills.
  • Learn how easy it is to build rapport and trust.
  • Learn the impact of positive and negative phrases.
  • Discover how to make an excellent first impression and the benefit.

Key Assertiveness Techniques

  • Learn how to delegate simple tasks.
  • Learn how to use the correct level of assertiveness.
  • Learn how to say “No” with confidence and clarity.
  • Learn to take responsibility for your role and workload.
  • Recognise how to respect the views and beliefs of others.
  • Learn the difference between a direct approach Vs Non-Direct approach.
  • Learn how to express your views and get results that benefit you and others.
  • The importance of effective communication and how to use this to your advantage.
  • Discover how to establish facts and gain clarification through effective questioning.

Creating A Successful Outcome

  • Identify the importance of win/win.
  • Learn how to disagree with people constructively.
  • Learn how to approach difficult and aggressive people with confidence.


Assertiveness Training Providers UK

All In-House Assertiveness Training Courses delivered by Live And Learn Consultancy include:

  • Initial Consultation
  • Course Design
  • Training Materials
  • Key Course Notes
  • Certificate of Achievement

  • Who - Perfect for all staff & teams in the UK
  • When - Assertion Training delivered at a time and date that suits you best.
  • Where - Delivered in-house at your work premises or a location of your choosing.

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on-site training courses for staff

Provider: Live And Learn Consultancy

Training providers in the UK

As one of the leading training companies in the UK, Live And Learn Consultancy Ltd are known for their expert trainers and innovative In-House Training Courses. As a Sheffield based training company, their true passion is to help your team...

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Contact information for Live And Learn Consultancy

Live And Learn Consultancy

B14/15 Office 1, Dransfield House,
2 Fox Valley Way, Fox Valley,
S36 2AB Sheffield South Yorkshire

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Reviews by course attendees

Joe Jacobs   |   10/10/2016
This assertiveness skills course delivered at our Nottingham offices was really well structured and got to the root of behavioural styles and why people act and interact the way that they do.
Patsy Gray   |   05/10/2016
Lisa is an excellent communicator and was very good at getting the large in-house group talking about quite personal examples and feelings. I felt very relaxed and free to discuss everything.
Laura Lincoln   |   27/09/2016
Really helpful - I learnt how improve my body language and the best way to communicate in an assertive manner, rather than passively. Refreshments were amazing. Great job guys.
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