Dealing with Difficult People Training - (1 Day On-Site Courses)
We have all experienced the misfortune of working with aggressive or difficult people in the workplace. Learn how to influence people more positively and gain highly effective listening skills to diffuse conflict with fellow employees.
The stress of managing aggressive people can create a lack of productivity and reluctance to come to work. Discover different behaviour styles & techniques along with proven assertiveness skills to respond to difficult people in a clear & confident manner.
This 1 day Dealing with Difficult People Training Course also focuses on the causes of aggression and the effects on you and the people around you, including how to identify and manage early warning signs and the key triggers of anger to manage hostility from employees effectively. Delivered at your work premises.
This Dealing with Difficult People Course will help you;
Suitability - Who should attend?
This Dealing With Difficult People Course is ideal for (all Managers, Team Leaders & Supervisors) who wish to develop a more confident approach when dealing with difficult people or situations in the workplace.
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