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- Dealing with Difficult People Training - In House

Live And Learn Consultancy
Course summary
Length: 1 day
Location: Nationwide
Next available date: Get Quote Today - Nationwide

Course Description

Dealing with Difficult People Training - (1 Day On-Site Courses)

Dealing With Difficult People Training Courses UKSuccessfully Deal with Difficult People at Work

We have all experienced the misfortune of working with aggressive or difficult people in the workplace. Learn how to influence people more positively and gain highly effective listening skills to diffuse conflict with fellow employees.

The stress of managing aggressive people can create a lack of productivity and reluctance to come to work. Discover different behaviour styles & techniques along with proven assertiveness skills to respond to difficult people in a clear & confident manner.

This 1 day Dealing with Difficult People Training Course also focuses on the causes of aggression and the effects on you and the people around you, including how to identify and manage early warning signs and the key triggers of anger to manage hostility from employees effectively. Delivered at your work premises.

This Dealing with Difficult People Course will help you;

  • Identify how to achieve a positive outcome.

  • Discover a range of different behaviour styles & how to handle them successfully.

  • Techniques to deal with difficult people in the workplace.

  • Effective listening skills & how it can diffuse a situation.

  • Poweful assertiveness skills for responding to difficult people with confidence.

Suitability - Who should attend?

This Dealing With Difficult People Course is ideal for (all Managers, Team Leaders & Supervisors) who wish to develop a more confident approach when dealing with difficult people or situations in the workplace.

Training Course Content


Our in-house Dealing with Difficult People Training designed by Live And Learn Consultancy's expert trainers include the following objectives

Introduction To Behaviour

  • What is challenging behaviour?
  • How behaviour impacts in the workplace.
  • What are the causes of difficult behaviour.
  • The likely impact of not dealing with difficulties.

Understanding Key Behaviour Styles

  • Understand the different behaviour styles.
  • Understanding before being understood.
  • Identify the 4 essential personality types.
  • Proven techniques to successfully communicate with different personality types.

Powerful Communication Skills

  • Building rapport
  • Non verbal communication
  • Effective listening techniques
  • Influencing skills. Assertiveness skills.

Dealing With Difficult Behaviour

  • Using Conflict resolution
  • Strategies for responding to different behaviour styles.

Expenses

Each In-House Dealing with Difficult People Training course includes:

  • Initial Consultation
  • Course Design
  • Training Materials
  • Key Course Notes
  • Certificate of Achievement

  • Who - Perfect for all staff & teams in the UK
  • When - Training delivered at a time and date that suits you best.
  • Where - Delivered in-house at your work premises or a location of your choosing.

>>  Get In Touch Today <<

Take 2 mins to complete Below Form or Call our team on - 0844 8119 463

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Provider: Live And Learn Consultancy

Training providers in the UK

As one of the leading corporate training companies in the UK, Live And Learn Consultancy Ltd are known for their expert trainers and innovative In-House Soft Skills Training Courses. As one of the most interactive and best training providers in...


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Contact information for Live And Learn Consultancy

Live And Learn Consultancy


B14/15 Office 1, Dransfield House,
2 Fox Valley Way, Fox Valley,
S36 2AB Sheffield South Yorkshire

 Show phone number
www.liveandlearnconsultancy.co.uk

Contact Live And Learn Consultancy

Reviews by course attendees

          (5)
Luke Marsh   |   10/10/2016
Having completed this Dealing with difficult people training course, our staff can now reduce the chances of conflict escalating whilst enjoying more pleasant outcomes.
          (5)
Eddie Haskins   |   13/08/2016
Enjoyed this training course, training notes and overall experience for our staff was really motivating.
          (5)
Sammy Gregory   |   23/06/2016
Really interactive course with helpful tips for dealing with difficult people effectively.
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