Customer Service ExcellenceMLP Training
Customer Service Excellence - One-day training course in Manchester
Customer service plays an important factor in the success of any business. This course in Customer Service Excellence will provide participants a deeper understanding of how their service meets their customer’s needs. Customer care is not always about the front line. Internal customer service is the way staff within an organisation respect each other and meet each other’s needs. Using scenarios, participants will experience both sides of the customer interaction and put into practice the techniques in a safe environment.
This course will also explore the connection between internal and external customers and how to balance their needs.
Suitability - Who should attend?
This course in customer care and customer service is designed for anyone in the professional world, regardless of industry or position. Customer service is becoming one of the most important factors to business success.
Outcome / Qualification etc.
Course participation will enable delegates to:
Information about the course trainer
Melanie Windle is an experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential. Melanie has been involved in developing people for over 25 years.
Her specialist areas of training are the personal development skills required for managing ourselves, managing others or being managed. She works extensively across all three sectors – public, private and not-for-profit – both nationally and internationally.
Art of Customer Care course content
The cost of this Customer Service Excellence training course is as follows:
1-2 Delegates £375+ VAT per person
Course fees include lunch, refreshments and all course materials.
Provider: MLP Training
MLP Training helps delegates achieve their goals and become the best that they can be, developing their sales and business management skills. The open courses and in-house training solutions provided by MLP Training fit an organisation's business needs and help delegates develop...
Contact information for MLP Training
Reviews by course attendees
‘Very informative and interesting course. Fully enjoyed it and came out of it with a sense of achievement. I also feel I am now ready to help my company grow and become better as a whole both internally and externally due to the content learnt on this course.’ Jim Drew, GH Brooks.
‘Really productive, very good engaging trainer, who was able to put herself into our role, our experiences and apply the methods that we learnt to specific situations. I can’t wait for my next awkward customer, bring it on. Oh and thank you Melanie.’ David, Manchester City Council.
‘Met my expectations? Yes and beyond, has made me look at myself and my behaviour and how it affects others. Very interesting not like any other course I’ve been on before and there’s been many. Thanks.’ Julie Wharfe, Eastlands Homes
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