Customer Service Excellence - One-day in house course by MLP Training
This in-house training course on Customer Service will provide participants a deeper understanding of how their service meets their customer’s needs. They will learn skills of verbal and non-verbal behaviour and an empowering attitude that will ensure excellence is achieved every time.
This in-house course in Customer Care will also explore the connection between internal and external customers and how to balance their needs.
By the end of the course participants will:
Suitability - Who should attend?
Customer service and care is not just something that should concern one department, it should involve entire organisation. Therefore, this Art of Customer Service training course can benefit anyone.
Negotiation Skills course content
This in-house, Art of Customer Care training course, will teach participants the following skills:
In-house delivery option
MLP Training arranges in-house training to help participants meet their organisational needs. Please contact MLP Training for more detailed cost information and availability. In-house delivery may also be a cheaper alternative for the firm.
Provider: MLP Training
MLP Training helps delegates achieve their goals and become the best that they can be, developing their sales and business management skills. The open courses and in-house training solutions provided by MLP Training fit an organisation's business needs and help delegates develop...
Find a course for you!
Find out more about this In-house Course Customer Service Excellence course - simply fill out your details:
Learn how real businesses have benefited from MLP's training programmes.
Find more courses here