Advanced Listening Skills

PTP Training & Marketing Ltd
Course summary
Length: 1 day
Price: 450 GBP excl. VAT
Course type: Open / Scheduled
Next available date: 03/07/2017 - Birmingham
Course Dates
450 GBP
450 GBP
450 GBP
450 GBP

Course Description

Advanced Listening Skills

There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.

This Advanced Listening Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Advanced Listening Skills London
Advanced Listening Skills Manchester
Advanced Listening Skills Nottingham
Advanced Listening Skills Birmingham
Advanced Listening Skills Bristol
Advanced Listening Skills Edinburgh
Advanced Listening Skills Leeds

Outcome / Qualification etc.

  • Identification of any self imposed barriers to active listening

  • How to instantly develop rapport with anyone to lay the foundation for listening

  • How to adjust physiology to adopt the most effective listening posture

  • Use of a questioning framework to elicit from just about anyone what they want and why they want it

  • Identification and use of the key behaviours that demonstrate that you are actively listening

  • How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker

  • How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation

Training Course Content

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)

11:15 - 11:30 Coffee break

11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)

12:45 - 13:45 Lunch

13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)

14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)

15:15 - 15:30 Coffee break

15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)

16:30 - 16:45 Summary & Action Plans Agreed


Fee includes all course materials, delegate packs, certification and lunch

Provider: PTP Training & Marketing Ltd

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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Contact information for PTP Training & Marketing Ltd

PTP Training & Marketing Ltd

Leicester Tigers Rugby Club
Aylestone Road
LE2 7TR Leicestershire

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Reviews by course attendees

Kelly Trafford, Wright Hassall Leamington Limited   |   21/12/2015
Thoroughly enjoyed today...a very personal and tailored session for me.
Andrew cooper, Allstar Business Solutions   |   23/11/2015
An excellent day.Genial, friendly and informative. Thank-you Ian.
Glenn Ball, Bull Products   |   11/11/2015
Excellent course. Excellent trainer
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