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1 day Customer care course (If you're not happy we won't invoice you)

Training Works
Course summary
Length: 1 day
Price: 500 GBP excl. VAT
Language: English
Location: Nationwide
Next available date: Enquire to book in-house - Nationwide

1 day Customer care course (If you're not happy we won't invoice you)

1 day Customer care course (If you're not happy we won't invoice you)

Customer Care - Professional Development by Training Works

This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake a wide range of structured and enjoyable workshops to increase their understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way. 

"If you're not satisfied with the training - we won't invoice you!" - Training Works

Suitability - Who should attend?

This course is suitable for anyone who looks after customers. They could be external or internal customers that you are communicating with via email, over the phone or face to face.  It can be designed to suit your organisation and is great for beginners and a wonderful refresher for more experienced delegates.

Outcome / Qualification etc.

Participants will receive a Certificate of Completion upon finishing this course.

Training content

Participants will explore a variety of topics throughout this course, including:

  • What is customer care?
  • Some facts about customer care
  • So what do customers expect?
  • The difference between face to face and telephone communication
  • Guidelines for excellent telephone behaviour
  • Building relationships with customers
  • Developing your questioning and listening skills
  • Handling complaints
  • Taking messages

Expenses

Prices start from £500 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.

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Provider: Training Works

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact information for Training Works

Training Works


The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire

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