1 day Managing customer care course (You'll be happy or we won't invoice you)Training Works
Managing Customer Care
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake a wide range of structured and enjoyable workshops to achieve an increased understanding of the importance of managing customer care in a structured way. This means that with the guidance of their managers, all staff are able to represent their company in a consistently professional way.
"If you're not satisfied with the training - we won't invoice you!" - Training Works
Suitability - Who should attend?
This course is designed for managers who want to be able to implement great customer care in their workplace in order to attract and retain customers. It can be designed to suit your organisation and is great for beginners and a wonderful refresher for more experienced delegates.
Outcome / Qualification etc.
Participants will receive a Certificate of Completion upon finishing this course.
This workshop can be designed to suit the needs of the participants, but some topics that could be covered include:
Prices start from £500 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.
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Provider: Training Works
Training Works UK - "If you're not satisfied with the training - we won't invoice you!"
With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...
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Reviews by course attendees
We were able to identify the most important aspects of customer care and plan how we were going ti improve them to attract and rtain more business
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