2 or 3 day Customer care course (You'll be happy or we won't invoice you)Training Works
Customer Care - 2-3 day workshop by Training Works
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake a wide range of structured and enjoyable workshops to give employees a deep level of understanding and enhance their skills across the key areas of excellent customer care.
This course has been designed to give employees a deep level of understanding and enhance their skills across a number of the important aspects of giving excellent customer care.
"If you're not satisfied with the training - we won't invoice you!" - Training Works
Suitability - Who should attend?
This workshop is suitable for anyone who works with other people! Even if we are not looking after paying customers we still have an important relationship with our internal work customers.
Whether you want this course as an introduction or an excellent refresher, you will cover the skills and behaviours to be warm and professional with customers in a wide range of areas.
Outcome / Qualification etc.
Participants will receive a Certificate of Completion upon finishing this course.
This workshop is split into three areas and, depending on the needs of the business, can include the following topics:
Enhancing Customer Service
Writing effective emails
Prices start from £500 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.
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Provider: Training Works
Training Works UK - "If you're not satisfied with the training - we won't invoice you!"
With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...
Contact information for Training Works
Reviews by course attendees
We learned some really amazing fugures and some new skills
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