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Customer Service

Customer Service

Customer Service Courses & Training

Customer Service courses help equip organisations with the skills and behaviours required to deliver superior quality customer experience at all levels within the organisation, whilst maximising customer satisfaction, loyalty and retention.

Browse these popular customer service courses; find one that meets your specific needs and then Request Information directly from the course provider.

Looking to boost your telesales skills? This 1 day Telesales Training Course will help you master the art of telephone selling, gain in confidence, and develop the skills you require to generate more business with immediate effect.

 
Displaying 1-50 of 152 results
   
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Customer Service Course
Impact Factory
         
(1)
450 GBP
London
This Customer Service training programme is designed for participants working in the front line of customer service, whether the interactions are face-to-face...
Customer Service
Impact Factory
Worldwide
In today's competitive times, customers are demanding better value for every single penny spent. But 'better' doesn't necessarily mean 'cheaper'....
Customer Service Training - In-House Courses
Live And Learn Consultancy
         
(10)
Multiple (15)
Customer Service Training - 1 Day In-House Course Empower your team to deliver customer excellence Whether your goal is to...
Customer Service Apprenticeships
The Growth Company
Manchester
Customer Service Apprenticeships - 12 months. Overview: Customer Service is a key role in any business or organisation with customer...
Customer Service Excellence
MLP Training
         
(5)
375 GBP
Manchester
Customer service plays an important factor in the success of any business. This course in Customer Service Excellence will provide participants a...
Customer Complaints Training - In-House Customer Service Courses
Live And Learn Consultancy
         
(20)
Multiple (40)
Transform your team's complaint handling skills to ensure they instantly connect with passive or aggressive customers. Adapted to your exact...
In-house Course Customer Service Excellence
MLP Training
Nationwide
This in-house training course on Customer Service will provide participants a deeper understanding of how their service meets their customer’s...
Customer Service Excellence
Maguire Training
         
(1)
1,750 GBP
Nationwide
Delegates will learn how to provide outstanding customer service. Whether you are in a dedicated sales role or a customer...
Customer Service Essentials
Learning Tree International
London
You Will Learn How To Adopt a confident, consistent approach that ensures great service Apply best practice communication techniques to...
Achieving Customer Service Excellence
Activia Training
         
(111)
199 GBP
Multiple (9)
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them...
Achieving Customer Service Excellence
Activia Training
Nationwide
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them...
Telephone Customer Service
Bigrock People Performance Solutions
Nationwide
Every interaction is an opportunity for Customer Service teams to enhance their brand and deliver a great customer experience. The Customer Service...
Customer Service Communication
Thomson Reuters Foundation
3,000 GBP
Worldwide
There are many things that go into creating the kind of customer service environment that makes a company stand out...
Customer Service Skills
Customer Care First
London
This is an open / classroom training offered by Customer Service First in London. This highly practical training will enable...
Customer Service Level 2 - Free Online Course
vision2learn
         
(5)
0 GBP
Distance
This free online certification course will grow your knowledge of customer service, improve your daily interactions with customers, and enhance...
Customer Service Skills
Customer Care First
Nationwide
This is an in-house training that can be offered by Customer Service First for groups of participants at client's preferred...
Customer Service Excellence
STL
340 GBP
London
Courses never cancelled. Restaurant lunch. Last minute rescheduling. 24 month delegate support forum. And more... By the end of this...
Customer Service Excellence
Developing People International
1,375 GBP
Nationwide
Pleasing customers is crucial to the success of any business and this Customer Service Excellence course is designed to equip...
Excellent Customer Service
The Chartered Institute of Management Accountants (CIMA)
35 GBP
Distance
Customer service doesn't begin and end with call centres. Top organisations understand that excellent customer service is required from all...
Diploma in Customer Services (Level 4)
Brentwood Open Learning College
460 GBP
Distance
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But...
Service Quality Competency and Customer Satisfaction
Atton Institute
3,300 USD
Dubai
One of the main reasons why businesses may succeed or fail is the quality of service they provide to their...
Customer Service - Make Yours Extraordinary
GBC Learning & Development
         
(4)
325 GBP
London
This Extraordinary Customer Service course is designed to help define service levels and to provide the skills necessary to deliver...
Customer Service Diploma
NCC Home Learning
         
(9)
326 GBP
Distance
This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role,...
Customer Service Management
London Corporate Training Ltd
2,450 GBP
London
This intensive one-week training course in Customer Service is designed to cover the full range of activities involved in the...
Professional Customer Service
Best Foot Forward Training
         
(3)
895 GBP
London
This training course helps you deal with internal and external customers more effectively, improve the perceived quality of the service...
Delivering Excellent Customer Service
Benchmark Training
200 GBP
Leeds
We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from...
Certificate in Customer Service Excellence (In-House)
LEORON Professional Development Institute
3,290 USD
Worldwide
Certificate in Customer Service Excellence (In-House) Over the last few years, Customer Service Excellence has become one of the essential competitive...
Airline Customer Service
IATA Training
475 USD
Distance
IATA's Airline Customer Service course enables airline staff to develop the skills, knowledge and positive attitude needed to deliver excellent customer...
Professional Customer Service In-house Training
Best Foot Forward Training
895 GBP
Nationwide
This training course helps you deal with internal and external customers more effectively, improve the perceived quality of the service...
- Telephone Training - In-House Customer Service Courses
Live And Learn Consultancy
         
(11)
Multiple (34)
Looking to improve your teams telephone customer service skills? Our comprehensive telephone training courses cover professional telephone techniques and call...
NCFE Level 3 Certificate in Principles of Customer Service
The Skills Network
         
(2)
333 GBP
Distance
This nationally recognised qualification is ideal for anyone currently working in a customer-facing role, looking to progress in their current...
NCFE Level 2 Certificate in Principles of Customer Service
The Skills Network
         
(2)
0 GBP
Distance
This online customer service course provides essential insight and skills for any professional. Contact with customers is a key part...
Outstanding Customer Service Skills - In-house Training
PTP Training & Marketing Ltd
Nationwide
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver...
Customer Service Level 3 NVQ - Funded Qualifications
Live And Learn Consultancy
         
(1)
0 GBP
Multiple (20)
Great news, up to 90% funding is available for this Customer Service NVQ Level 3 qualification that provides an excellent...
Advanced Customer Service for the Public Sector - In-house Training
PTP Training & Marketing Ltd
Nationwide
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
Customer Service NVQ Level 2 Qualifications - Funded
Live And Learn Consultancy
0 GBP
Multiple (26)
The funded Level 2 Customer Service NVQ is a work-based qualification that provides a great opportunity for those who are...
Disney's Customer Service Excellence + FISH!
Mobile Team Challenge
875 GBP
Nationwide
When interacting with customers, there are many things that can go wrong. This in-house workshop uses a learn by doing...
Delivering Excellence in Customer Service via Email and on the Telephone
Hemsley Fraser
569 GBP
London
Deliver a unique customer experience that enhances long-term loyalty via email, telephone and social media with this programme designed for...
Going the Extra Mile: Achieving Excellence in Customer Service
Hemsley Fraser
         
(1)
569 GBP
London
This intensive one-day Going The Extra Mile: Achieving Excellence in Customer Service course gives participants the skills to deliver consistently...
Delivering Excellence in Customer Service via Email and on the Telephone - In-House
Hemsley Fraser
1,300 GBP
Nationwide
This in-house course teaches you to deliver a unique customer experience via telephone, email and social media and is designed...
Telephone Customer Service Course
Live And Learn Consultancy
Multiple (4)
Looking to deliver a professional service over the phone? Our 1 day open Telephone Customer Service Course provides highly practical...
ILM Endorsed Customer Service Manager
Informa Middle East
         
(2)
Dubai
This course is designed for managers and staff who would like to refine their writing skills and acquire a portfolio...
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - In-house Training
PTP Training & Marketing Ltd
Nationwide
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
Customer Service Skills Course Bundle (4 courses)
Hudson
149 GBP
Distance
Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while...
Customer Care
MPW Learning
Nationwide
This intensive two-day training course in Customer Care is designed to develop the skills required to handle a wide range...
Outstanding Customer Service Skills
PTP Training & Marketing Ltd
         
(17)
390 GBP
Multiple (7)
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver...
Customer Service (Level 2)
1Training
12 GBP
Distance
Providing excellent customer service is essential to the long-term viability of every business. Diploma in Customer Service course introduces the...
Customer Service Training – Online
Global Edulink
30 GBP
Distance
Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Customer...
Customer Service Training
Study365
24 GBP
Distance
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks,...
Exceptional Customer Care
The Growth Company
230 GBP
Manchester
Exceptional Customer Care - 1 Day. How to increase your sales – without actually selling. No matter the size of...
  • = Has a case study
  • = Has a video
  • = This course results in CPD hours
Displaying 1-50 of 152 results
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More about Customer Service

Customer Service CoursesCustomer service relates to the service provided to the customer before, during and after a purchase, with the aim of enhancing customer satisfaction, increasing customer loyalty and increasing customer retention.

Customer service and the delivery of efficient customer service are both vital to ensuring customers become repeat business and that existing customers do not defect.

Organisations must ensure they have clearly understood customer service policies, which are supported by the different management levels. The organisation’s customer service policy should aim to give well set customer expectation levels and ensure that those expectations are successfully met by the entire company.

Customer service training is vital for all levels of organisation, from customer facing staff through to management in order to set the right customer service direction for the organisation.

Customer Service courses in London
Customer Service courses in Birmingham
Customer Service Courses in Manchester
Key Account Management Training
Telesales Courses

Sales course delivery methods

Delivery methods for Customer Service TrainingCustomer service courses come in a vast range of formats to suit you and your organisation.

After you have found a course that meets your needs, ask the course provider for more information about their course teaching methods. For instance, customer service coaches and trainers can come to your office (in-house training), you can attend an open course with delegates from other companies or you can take an online/distance course.

Points to consider regarding your customer service course are:

  • Where will the course be held? In-company, in the student's home, at one of the course providers’ locations, or online?
  • How will the course be run?
  • Can the course accommodate your specific industry?
  • Will the expected finishing level of the course match your requirements?
  • What qualifications does your course teacher have?
  • What experience does your teacher have in your professional area?
  • What opportunities for organised social interaction for continued learning are provided?

Online customer service course
In-house customer service training
Open / Public customer service courses

The sales role & training for the sales role

To be a top seller, with excellent results, you need to meet one of these three alternatives: satisfy customers’ needs, solve customers’ problems or create a new need. The great thing is that you can learn selling skills!

All organisations depend on sales of some sort, whether they are commercial or not for profit. The sales team therefore has a very important position in the company. At many companies, there can be a lack of coordination between the sales and marketing departments, which in turn necessitates sellers who understand both sales and marketing.

Much goes into the sales process, including procurement skills, negotiation techniques and imports and exports. As a sales manager, you will need leadership skills, motivation skills and coaching skills in order to lead your team to success. The sales courses collected here can help you and your sales team develop in their sales and sales management careers.

A good salesman is good at making contact, establishing relationships, building trust, analysing customers’ needs and knowing how to seal a deal. The star seller can deal with customer complaints and can take advantage of any objections in the sales process. Attend a training course in sales and become a star seller.

Know your own skill level and your own goals

Sales & Customer Service TrainingBefore taking a sales course, consider your own proficiency and your ability and confidence to manage these functions in daily or business situations. The other essential consideration before deciding on training is to know your needs.

Take into account the areas you wish to improve in and note down any specific requirements you have in your role. Browse the different course proficiency levels and talk to the course providers about your own sales goals and if they can focus on your professional area.

Whatever your needs, you can be confident that the right content in your training or course will soon have you meeting your objectives.

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