ITIL, Information Technology Infrastructure Library, is set of guidelines, checklists, IT solutions and specialized principles used to manage and streamline IT infrastructure. Training and courses in ITIL help delegates with planning, requirements analysis, design, implementation and IT management and technical support for IT infrastructure.
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ITIL is a set of guidelines, checklists, IT solutions and specialised principles used to manage and streamline IT infrastructure. ITIL is used to customise and build effective IT services and has been compiled by the UK Office of Government Commerce (OGC) in the form of a series of books each of which manages an IT area.
ITIL training in ITIL Support is the part of ITIL that looks AT how users of ICT services can ensure they have resources and access to services for their business functions. ITIL Service Desk is a form of management for users whose primary mission is to always create an incident in a so-called incident management system for a situation and trying to solve the problem at different levels. In an incident management system are three different levels depending on the complexity of the problem and you start by systematically finding a solution and then take it to the next level if the answer is not found.
ITIL training in IT Infrastructure Management is a recommended practice for planning, requirements analysis, design, implementation and IT management and technical support for IT infrastructure. IT Infrastructure Management describes how ITIL processes directly related to ICT equipment and software used by the ICT service, in the areas of ICT Design and Planning, ICT Operations, ICT development and ICT Technical Support.
ITIL training in Service Delivery is focused on proactive services in ICT that are required to deliver to provide adequate support to business users. Service Delivery focuses on the part of the business that the customer uses and they tend to analyse the following five processes:
1. Management capacity more
2. Service Level Management
3. Management
4. IT Service Continuity Management
5. Financial Management.
ITIL training in The Business Perspective is a set of proven solutions and policies proposed to deal with issues that often arise in understanding and improving IT services. These issues are:
Training in ITIL process Security Management describes the information in the management of an organisation. ITIL Security Management is based on code of conduct for information security management is now known as ISO / IEC 27002. A fundamental objective of Security Management is to ensure information security. The primary objective of information security is to protect assets from risks and intrusion.
ITIL training Software Asset Management (SAM) is a practice for software licenses systematically monitored, evaluated and managed. The goal of SAM is to reduce IT costs, risks and resources. Software Asset Management is summed up in the following ways:
ITIL training Application Management used to have a high level of IT development and software development. ITIL training Application Management is a support for the life-cycle of development projects. A vital part of the ITIL Application Management is the development project is in line with an organization's business objectives.
Planning and implementing service management means processes, methodologies and guidelines to allow for Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines. Planning to implement Service Management focuses on service management processes, but are generally applicable to other ITIL disciplines. Components include: