Telesales courses

Telesales courses

Telesales, also known as telephone sales or telemarketing, requires very specific sales skills, expert knowledge and supreme confidence, as the sales person sells their organisation's products/services to clients over the telephone.

Browse the list of telesales courses below and complete information requests for any that may be of interest to you.

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Telesales Courses

Telesales courses will teach you and your sales team how to better use a telephone as a sales tool.

As part of this training, emphasis is placed on the significance of effective communication, how to present over the phone, how to develop effective influencing and sales approaches in order to maximise income generation and how sellers can manage themselves more productively and sell with success.

Via the telephone, telemarketers must quickly create a trustworthy and professional image, then also understand the customers’ needs and communicate this understanding. Successful telemarketers will spark a customer’s interest, respond quickly to complaints, use query techniques and close their sales.

It is vital that telesales vendors realise how important every phone call is, requiring a desire to sell, work discipline and the ability to set the right goals for your telesales success.

As a telemarketer you will be able to show respect for the customer by showing an interest in what the customer thinks is important. By training in telephone sales, you will become more self-confident, learn how to reach closure and strive to build lasting customer relationships.

Exploring the opportunities of telesales

Telesales courses(also known as Telemarketing or Telephone Sales) are often considered as powerful development tools, helping your sales staff sell with more success. Sales and presentation skills training aim to develop sales teams' natural instincts to be clear, memorable and confident.

Telesales staff often need to generate leads, set up appointments or make sales over the telephone. Selling over the telephone is a specialist activity whether you are selling an appointment, a product or a service, it is a different experience to face to face encounters and requires a slightly different skills.

It is vital that telesales staff learn the techniques and strategies that are best suited for their lead generation and for selling over the telephone. Telesales courses teach delegates highly effective influencing and sales approaches for them to maximise their income generation and manage themselves more productively.

Courses cover all of the essential telephone selling skills that are needed to feel comfortable in making and dealing with cold calls.

Telesales courses give you a clear understanding of various practical sales techniques, why people buy, provide essential tips to establish your very own personal style and the ability to conduct a successful sales call in a professional manner. Following a course in telesales, your staff will perform better and be more cost-effective which will have a huge impact on your company’s success.

Telesales course methods

Telesales courses come in a vast range of formats to suit you and your organisation.

After you have found a course that meets your needs, ask the course provider for more information about their course teaching methods. For instance, telesales coaches and trainers can come to your office (in-house training), you can attend an open course with delegates from other companies or you can take an online/distance course.

Points to consider regarding your telesales training are:

  • Where will the course be held? In-company, in the student's home, at one of the course providers’ locations, or online?
  • How will the course be run?
  • Can the course accommodate your specific industry?
  • Will the expected finishing level of the course match your requirements?
  • What qualifications does your course teacher have?
  • What experience does your teacher have in your professional area?
  • What opportunities for organised social interaction for continued learning are provided?

What’s involved in the sales role?

To be a top seller, with excellent results, you need to meet one of these three alternatives: satisfy customers’ needs, solve customers’ problems or create a new need. The great thing is that you can learn selling skills!

All organisations depend on sales of some sort, whether they are commercial or not for profit. The sales team therefore has a very important position in the company. At many companies, there can be a lack of coordination between the sales and marketing departments, which in turn necessitates sellers who understand both sales and marketing.

Much goes into the sales process, including procurement skills, negotiation techniques and imports and exports. As a sales manager, you will need leadership skills, motivation skills and coaching skills in order to lead your team to success. The sales courses collected here can help you and your sales team develop in their sales and sales management careers.

A good salesman is good at making contact, establishing relationships, building trust, analysing customers’ needs and knowing how to seal a deal. The star seller can deal with customer complaints and can take advantage of any objections in the sales process. Attend a training course in sales and become a star seller.

Know your own skill level and your own goals

Before taking a telesales course, consider your own proficiency and your ability and confidence to manage these functions in daily or business situations. The other essential consideration before deciding on training is to know your needs.

Take into account the areas you wish to improve in and note down any specific requirements you have in your role. Browse the different course proficiency levels and talk to the course providers about your own sales goals and if they can focus on your professional area.

Whatever your needs, you can be confident that the right content in your telesales course will soon have you meeting your objectives.

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July 2022
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