Communication Skills - Online Course

100% Effective Ltd
Course summary
1 month
25 GBP excl. VAT
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

Communication Skills - Online Course

Communication is an essential part of life, but all too often we can find ourselves at the centre of misunderstandings. Sometimes what we say is not exactly what we mean, and that doesn’t become clear until something highlights the disparity. At work, this often means we get a project or service delivered in a way we did not expect – late, different or simply not what we wanted.

This online Communication Skills course will help you become a more effective and positive communicator. You’ll be able to identify the common problems holding you back, learn about nonverbal messages, build on your listening skills and develop your ability to handle difficult situations with tact.

An online course, this eLearning is interactive and engaging. You’ll work through a series of tasks with the aim to earn as many badges as you can. The course is optimised for all desktop and mobile devices, so you can learn on the go if you want! You’ll have access for one month, and during that time can enjoy your course 24 hours a day, 7 days a week.

These breakdowns in communication are a source of conflict, and are always an unnecessary expense for business – even if it just requires your time to fix. This short, interactive online course will give you the skills, tips and techniques you need to improve how you give and receive communications.

This course is also offered in-house for those who need to train five or more people in Communication Skills.

Suitability - Who should attend?

This course is aimed at everyone. While there are some fantastic communicators out there, many of us could use a few tips and techniques to improve – whether that’s listening, assertiveness or how to say what you actually mean.


There are no prerequisites for taking this training course.

Outcome / Qualification etc.

Learning Outcomes

Communication is so essential to our success, but many of us are unwittingly giving the world a message that we’d rather not. By completing this short course, you can gain insight into what you could improve on, and build a plan that’s tailored to you.

On completion of this Communication Skills training course you will:

  • Be able to identify common communication problems that may be holding you back
  • Develop your questioning skills so you can get the information you want
  • Learn what you’re saying without speaking, and how to control your nonverbal messages
  • Develop your listening skills and empathy
  • Build on your ability to handle difficult situations
  • Become more assertive and confident in your communication

The Communication Skills training course comes with 1 CPD point.

Training Course Content

This Communication Skills course covers all elements of communication, from verbal to nonverbal, listening skills, empathy and challenging discussions and how to be assertive without being aggressive.

Topics covered:

  • Creating positive relationships
  • Improving your self-awareness
  • The basics of communication and identifying barriers
  • How to listen, actively
  • Communication through body language
  • Key communication styles and how they’re used
  • Projecting a positive self-image
  • Communication in the workplace
  • How to be assertive without being aggressive or rude
  • Developing your Personal Action Plan for improved communication

This training course is delivered online using our market-leading eLearning and includes interactive elements. It concludes with a short exam.

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During these tough times, we understand the important of learning from home. That's why ALL of our training courses are available both online and virtually too. Learn at home, anytime, anywhere.


About provider

100% Effective Ltd

100% Effective Ltd

100% Effective is an award-winning Business Improvement training provider, with decades of experience. The company considers itself a learning partner, not just a training provider, as it provides lifetime support for all students no matter which course they take. Certification...

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100% Effective Ltd

The Raylor Centre
James Street
YO10 3DW York

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