Conflict Resolution - Online Course

100% Effective Ltd
Course summary
0.5 hours
25 GBP excl. VAT
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

Conflict Resolution - Online Course

It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.

The Conflict Resolution course is designed to help you develop your conflict resolution skills. Through interactive exercises and activities, you will learn a range of skills to help you understand how conflict happens, how emotions come into play, and how to manage conflict effectively.

The Conflict Resolution course is optimised for all devices and takes approximately 30 minutes of study to complete. For the best learning experience, we recommend taking the training in several sittings. With one months’ access to the material, you will have plenty of time to study and revisit the content. To ensure continued success, you will also have access to our lifetime support.

Suitability - Who should attend?

This course is aimed at people who wish to improve their communication skills and to increase their confidence in dealing with difficult situations in the workplace.

Outcome / Qualification etc.

Learning Outcomes

This course will help you develop a range of conflict management skills that you can utilise to resolve disagreements and conflicts in the workplace.

The Conflict Resolution course will help you to:

  • Recognise how your own attitudes and actions affect others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

Training Course Content

This course will help you to develop the skills and confidence required to deal with conflicts in the workplace.

Topics covered:

  • Understanding conflict.
  • Conflict as communication.
  • Benefits of confrontation.
  • Preventing problems.
  • The 3 Fs (Facts, Frequency and Frustration).
  • Managing anger.
  • The three-step conflict resolution model.
  • Dealing with apparent non-compliance.
  • How to prevent yourself from feeling too stressed.

Why choose 100% Effective Ltd

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About provider

100% Effective Ltd

100% Effective is an award-winning Business Improvement training provider, with decades of experience. The company considers itself a learning partner, not just a training provider, as it provides lifetime support for all students no matter which course they take. Certification...

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Contact info

100% Effective Ltd

The Raylor Centre
James Street
YO10 3DW York

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