Diploma in Office Admin and Receptionist Training at QLS Level 4

Course summary
15 hours
59 GBP excl. VAT
Part time
Online courses
Next available date: This course is available anytime in anywhere. - Online courses
Last application: This course is available to purchase anytime of the year.
Professional Training

Course description

Diploma in Office Admin and Receptionist Training at QLS Level 4


If you are an aspiring or professionaloffice administratorlooking for ways to expand your knowledge in reception/front office operations, then this Diploma in Office Admin and Receptionist Training at QLS Level 4 might just be the course program you were looking for. This training course, with its wonderfully crafted modules, will massively delve into the administrative best practices and receptionist roles and functions to shape you into an individual capable of handling different and stressful roles.

This course has made it possible for you to build on your administrative support and organisational skills such as communication, delegation, decision making, organizing, etc. This course also realizes the importance of good phone etiquette for professionals handling the reception or front office, which is why a separate module has been designed to look into this topic.

After you get to learn invaluable tips and tricks on enhancing business writing and meeting management, this course will get you familiarized with the various communication strategies that can be used within the workplace. Successfully completing this course will also demonstrate your knowledge and skills in handling unhappy customers, implementing good business ethics and answering customer queries and issues in an effective manner.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*1Training is an approved reselling partner for Quality Licence Scheme courses under Global Edulink

Please Note: This Course is Based on USA Standards

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Suitability - Who should attend?

Entry Requirements

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 3 or above in any discipline

Who is this for?

  • Individuals aspiring to get into the administrative field of work
  • Individuals hoping to be a receptionist or a front office operator
  • Administrators, receptionists and front office operators looking for some progress in their career

Outcome / Qualification etc.


Those who successfully complete the course will be issued the Diploma in Office Admin and Receptionist Training at QLS Level 4 by the Quality Licence Scheme.

Awarding Body

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Training Course Content

Learning Outcomes

  • Build on your administrative support and organisational skills
  • Get into terms with the aspects of phone etiquettes
  • Enhance your business writing, time management and meeting skills
  • Learn about business succession plan and what it entails
  • Familiarize with the various communication strategies
  • Understand how to deal with unhappy customers
  • Discover good business ethics to ensure it within the workplace

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessemnt

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.

Course Curriculum

1: Need Of Administrative Procedure

2: Effective Administrative Support Skills

3: Aspects Of Phone Etiquette

4: How To Enhance Business Writing Skills

5: Effective Time Management

6: Manage Organisational Meetings

7: Taking Meeting Minutes Effectively

8: What Is Business Succession Planing

9: Understanding The Communication Strategies

10: Dealing With Unhappy Customer

11: Organisational Skills Development

12: Good Business Ethics For The Organisation

Other Benefits

  • Written and designed by the industry’s finest experts with over 15 years of experience
  • Repeat and revise all your lectures and enjoy a personalized learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)


Now £59

Was £590

Continuing Studies

Progression and Career path

This certificate will greatly improve your eligibility and help you in landing a number of jobs across various industries. This certificate will also prove beneficial in your career progression goals as it puts you in line to demand for a salary increment or a job promotion from your employer. Listed below are some of the jobs this certificate will help you land, along with the average UK salary

  • Office Administrator – £17,477 per annum
  • Administrative Assistant – £16,926 per annum
  • Receptionist – £16,271 per annum

About provider

1 Training - Together, shaping your future

1 Training has established an excellent reputation in the UK for providing professional and vocational training, aiming to train people (young people in particular) for the world of work. 1 Training aims to fill gaps in employment skills, whilst placing...

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