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HABC Level 2 Award in Conflict Management

Acacia Learning Ltd
Course summary
1 day
175 GBP excl. VAT
English
Professional Training
Next available date: Online delivery option may be available - Please contact provider - Online courses
Course Dates
London
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175 GBP
Online courses
Online delivery option may be available - Please contact provider  (English)
175 GBP

Course description

HABC Level 2 Award in Conflict Management

The HABC Level 2 Award in Conflict Management has been developed to meet the requirements of individuals who require training in conflict management.

Course is also available for in house delivery nationwide, for a minimum of 5 participants. 

Suitability - Who should attend?

This course is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

Outcome / Qualification etc.

The course aims to provide an understanding of conflict resolution, the importance of personal safety and how they can protect themselves when faced with confrontational behaviour.

Training Course Content

After attending this course, participants will:

  • Know how communication can be used to solve problems and reduce the likelihood of conflict
  • Know the factors that influence human responses in conflict situations
  • Know how to assess and reduce risks in conflict situations
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict situations

About provider

Acacia Learning

Who we are? We are a training company founded on a passion to deliver the highest quality and most flexible learning programmes possible – ones that make a real difference to students and employers alike. Since we started, we have...


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Contact info

Acacia Learning Ltd

Acacia Learning
26 Havelock Walk
SE23 3HG London

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acacialearning.co.uk


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