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Managing Difficult People

Accord Worldwide
Course summary
3 days
1,545 - 2,878 USD
Open / Scheduled
Next available date: Contact Us - Washington D.C
Course Dates
Abu Dhabi
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1,779 USD
Bangkok
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2,319 USD
Delhi
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1,545 USD

Course description

Strong communication creates the expected impression not the unexpected perception

Background:

People's behavior is influenced by the situation, but more by their comprehension of the world around them. That makes some people difficult for the others. Most of us have to deal with difficult people at some time or other. The stress of handling difficult people can create a lack of productivity and reluctance to come to work. We come up with this course to address the research-based needs of executives and senior managers for handling and managing difficult people. This comprehensive three-day training workshop will ensure the effective and efficient use of inclusive communication and influencing and will be a value for money.

Suitability - Who should attend?

Anyone who has to deal with difficult people or difficult issues. The training is suitable mostly for human resource managers, team leaders, retail managers, educators, consultants, customer service representatives and people who negotiate.

Outcome / Qualification etc.

Benefits:

This training will help you to learn:

  • People are different
  • Human behavioral patterns and persona
  • Why people become difficult to deal with
  • Avoid being manipulated by difficult people
  • Feel confident to deal with a number of different types of people
  • Apply conflict resolution techniques
  • Use words that de-escalate and give criticism effectively
  • Apply assertive behavior and see instant results.

Trainer

Accord Worldwide, Inc. is privileged to have qualified trainers on its team who can ensure your success using their skills and knowledge. The trainer assigned to this training is a post-graduate degree holder with extensive experience in subject topic and several other subjects in the field of management.

Expenses

Fee includes the course certificate, training materials, lunch and refreshments one social program at the end of the training and tuition fee. Not included in the fee are: Visa Costs, Airfare cost, Accommodation, Travel Insurance, Dinner and any personal expense of the participant.

General Notes:

  • As an open course, this program is offered in specific destinations. However, as an in-house training, it can be offered in any part of the globe.
  • This Program can be integrated with any other program in the same category and the client will get a considerable discount.
  • This training course, can be offered in other languages than English. Please contact us for your needs.

About provider

Accord Worldwide

Accordemy " Training Solutions by Accord Worldwide, Inc."

Accord Worldwide is an international training and consultancy company with years of experience in the professional development sector. Through their courses and international development programmes, Accord Worldwide aims to drive  organisational change from the grass root level. The Accord Worldwide team...


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Contact info

Accord Worldwide

Suit: A165W, Building: 340
North Sam Houston Pkwy E
Houston TX. 77060

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