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Addressing Emotions at Work

AchieveForum
Course summary
0.5 days
English
Worldwide
Next available date: Please contact us for a price - Worldwide
Corporate Training for Teams

Course description

Addressing Emotions at Work

Emotions. Conflict. They permeate our organisations, and they can sometimes have a negative connotation. But emotions and conflict are central to the way we operate. When managed productively, they can serve as keys to enable dialogue and forward process. Today’s employees must prepare for the emotionally complex situations common in today’s work environment. In this workshop, participants learn the best ways to successfully tackle conflicts with their peers at work, and the emotions that accompany them.

 

Suitability - Who should attend?

This course is designed for first-level and emerging leaders who need to manage their own strong emotions and productively respond to the strong emotions of others.

Training Course Content

Module 1: Addressing Emotions at Work

Emotions are as much a part of the workplace as the air we breathe. Happiness, surprise, frustration, anger—they are all there and more. Emotions play a role in the choices we make and actions we take. Directed emotions can motivate, inspire, and add positive intensity to our work. When strong emotions leave our control, or “run away,” ourpersonal productivity and the productivity of others suffers. Key relationships in our network are damaged, making it even harder to maintain necessary focus. Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal wellbeing.

The purpose of this module is to provide employees with strategies to address strong emotions — their own, and when appropriate, those of people they work with. At the end of the module, participants will be able to:

  • Identify the impact of emotions on productivity
  • Be more aware of factors that cause emotions to intensify
  • Choose and apply techniques to address strong emotions, so they can focus on getting work done
  • Know when it is useful and appropriate to take positive action to help others manage their emotions
  • Respond to the strong emotions of others in a constructive and objective way

Module 2: Resolving Conflicts With Your Peers

The more people have to depend upon each other to achieve results under pressure, the higher the instance of conflict. Given the complex web of interrelationships that exist in most organisations today, there is ample opportunity for conflicts — big and small — to arise. Conflicts can show up as minor disagreements or heated debates. However they present themselves, mishandled conflict situations damage work relationships and deplete personal energy and focus, causing productivity to plummet. People and organisations can greatly benefit from learning to handle conflicts skillfully and confidently.

The purpose of this module is to provide participants with a process for resolving conflicts with their peers that encourages neutral solutions while building constructive work relationships.

  • At the end of the module, participants will be able to:
  • Get ready to address conflict with a resolution mindset
  • Talk through a conflict situation objectively and non-defensively
  • Get a clear picture of the causes behind a conflict
  • Develop first steps and trial solutions to begin to resolve a conflict
  • Follow through to keep momentum toward a solution
  • Work towards reducing the impact conflict has on productivity and work relationships

About provider

AchieveForum – are you ready for a new approach to leadership development?

At AchieveForum we empower people to lead successfully in turbulent business landscapes. From in-person instruction to digitally enabled experiences, we are the human touch that drives leadership success, not just leadership know-how. Organisations today face an overwhelming leadership challenge. Demand...


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AchieveForum

7-11 Bishopsgate
EC2N 3AR London

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