Fundamentals of Supervisor Skills

Activia Training
Course summary
1 day
249 GBP excl. VAT
Birmingham, Bristol, Leeds, Leicester, London, Manchester - Show all  
Next available date: Enquire for more information - Leicester
Open / Scheduled

Course description

Our Fundamentals of Supervisor Skills course will push your Supervisor Training skills to a new level.

This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.

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Training Course Content

Course Introduction and Overview
  • Learning Objectives
Making the Transition
  • How will my Role Change?
  • How to Start Off Right
  • Tips for Learning the Ropes Quickly
  • Questions Supervisors Have
Responsibilities of a Supervisor
  • Three Levels of Responsibility
  • Driving Your Team
  • Case Studies: Making a Bad Start
Setting SMART Goals for Yourself
  • The Importance of Setting Goals
  • Knowing What you Want to Accomplish
  • The Three Ps of Goals
  • SMART Goals
Trust and How to Build It
  • The Central Importance of Trust
  • 4 Ways that Trust Improves Working Relationships
  • 10 Ways to Establish Trust
  • Trust Exercise
Time Management
  • How to Prioritise: the Prioritisation Grid
  • The Four Ds: Do, Dump, Delay and Delegate
  • Tips for Getting Organised
  • How to Delegate Effectively
Assertive Behaviour and Best Practice
  • The Three Step Approach
  • Exercises in Using the Three Step Approach
  • Managing Anger in Yourself and Others
  • Guidelines for Assertive Statements
Questioning, Listening and Body Language
  • How Asking Questions Helps You
  • Open and Closed Questions
  • The Communication Funnel
  • The Five Levels of Listening
  • Active Listening
  • Understanding the Message
  • Body Language and Non-Verbal Messages
Dealing with Conflict and Difficult People
  • Resolving Conflicts
  • Difficult Personality Types
  • Meeting Climates
  • Building a Positive Climate
  • Dealing With the Unexpected
Your Personal Action Plan
  • Statements of Intent
  • Further Notes

Why choose Activia Training

25 years of training businesses

10 centers nationwide

278 active courses

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About provider

Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...

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Contact info

Activia Training

Regus House, 268 Bath Road
SL1 4DX Slough

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www.activia.co.uk Course homepage


Average rating 4.6

Based on 184 reviews

The teaching was good and I learnt loads.
I enjoyed the role play which was facilitated by the trainer. When delegates had specific issues the trainer responded to them in character and showed us how we could deal with them. This was very helpful and boosted my confidence.
I thought the course was great and Gareth was a great trainer. He kept us all engaged and was really thorough on all of the content
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