Fundamentals of Supervisor Skills - Inhouse Training

Activia Training
Course summary
1 day
399 GBP excl. VAT
Next available date: - United Kingdom
Corporate Training for Teams

Course description

Our Fundamentals of Supervisor Skills course will push your Supervisor Training skills to a new level.

This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.

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Training Course Content

Course Introduction and Overview
  • Learning Objectives
Making the Transition
  • How will my Role Change?
  • How to Start Off Right
  • Tips for Learning the Ropes Quickly
  • Questions Supervisors Have
Responsibilities of a Supervisor
  • Three Levels of Responsibility
  • Driving Your Team
  • Case Studies: Making a Bad Start
Setting SMART Goals for Yourself
  • The Importance of Setting Goals
  • Knowing What you Want to Accomplish
  • The Three Ps of Goals
  • SMART Goals
Trust and How to Build It
  • The Central Importance of Trust
  • 4 Ways that Trust Improves Working Relationships
  • 10 Ways to Establish Trust
  • Trust Exercise
Time Management
  • How to Prioritise: the Prioritisation Grid
  • The Four Ds: Do, Dump, Delay and Delegate
  • Tips for Getting Organised
  • How to Delegate Effectively
Assertive Behaviour and Best Practice
  • The Three Step Approach
  • Exercises in Using the Three Step Approach
  • Managing Anger in Yourself and Others
  • Guidelines for Assertive Statements
Questioning, Listening and Body Language
  • How Asking Questions Helps You
  • Open and Closed Questions
  • The Communication Funnel
  • The Five Levels of Listening
  • Active Listening
  • Understanding the Message
  • Body Language and Non-Verbal Messages
Dealing with Conflict and Difficult People
  • Resolving Conflicts
  • Difficult Personality Types
  • Meeting Climates
  • Building a Positive Climate
  • Dealing With the Unexpected
Your Personal Action Plan
  • Statements of Intent
  • Further Notes

Why choose Activia Training

25 years of training businesses

10 centers nationwide

278 active courses

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About provider

Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...

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Activia Training

Regus House, 268 Bath Road
SL1 4DX Slough

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