Managing Conflict and Resolving Disputes

Activia Training
Course summary
Length: 1 day
Price: 299 GBP excl. VAT
Language: English
Course type: Open / Scheduled
Next available date: 30/11/2017 09:15 - Manchester
Course Dates
30/11/2017 09:15  (English)
299 GBP
18/01/2018 09:15  (English)
299 GBP
01/03/2018 09:15  (English)
299 GBP

Course Description

This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire openness, discipline, and creativity so that people work for mutual benefit. It also covers strategies for coping with conflict, and when and how to use them to enhance practical leadership skills.

Training Course Content

  • Introduction and Course Overview
  • Defining Conflict
  • Types of Conflict
  • Open Conflict vs Hidden Conflict
  • Conflict Resolution Style Questionnaire
  • Seven Steps to Ironing Things Out
  • Conflict and Its Resolution
  • Facilitating Conflict
  • Making Interventions
  • Your Personal Action Plan

Who Should Attend

Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.

Provider: Activia Training

Activia Training

With Activia, business training comes the way you want it : at your place or ours; off-the-shelf or bespoke; scheduled public classes or closed private courses matched to your requirements....

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Contact information for Activia Training

Activia Training

Regus House, 268 Bath Road
SL1 4DX Slough

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Reviews by course attendees

Kelly Pickering   |   22/05/2015
Tutor was very inspiring, great approach
Ally Wood   |   21/11/2014
Simon was an excellent facilitator - he allowed conversation to flow in the group while still being able to keep us 'on topic'. He also introduced material which was not in the course content which he thought might be useful and relevant.
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