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Managing Conflict and Resolving Disputes

Activia Training
Course summary
1 day
299 GBP excl. VAT
English
Birmingham, Leeds, London, Manchester, Reading
Next available date: Enquire for more information - Reading
Professional Training

Course description

Our Managing Conflict and Resolving Disputes course will push your skills to a new level.

This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire openness, discipline, and creativity so that people work for mutual benefit. It also covers strategies for coping with conflict, and when and how to use them to enhance practical leadership skills.

Training Course Content

Introduction and Course Overview
Defining Conflict
  • What is Conflict?
Types of Conflict
  • Inner Conflict
  • Group Conflict
  • Intergroup (or Structural) Conflict
Open Conflict vs Hidden Conflict
Conflict Resolution Style Questionnaire
  • The Questionnaire
  • Interpretation
  • Pros and Cons
Seven Steps to Ironing Things Out
Conflict and Its Resolution
  • Visualising Conflict
  • Conflict Resolution Process
  • A Strategy for Conflict Resolution
Facilitating Conflict
  • Facilitation Overview
  • Managing Differences Collaboratively
  • Resolving the Issue
  • Practical Application
Making Interventions
  • Defining Interventions
  • Wording Interventions
  • When one person dominates the discussion
  • Telling Versus Asking
  • Dealing with Resistance
  • Resistance Scenarios
  • Workshop Wrap-Up
Your Personal Action Plan

About provider

Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...


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Contact info

Activia Training

Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

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Reviews

Average rating 4.2

Based on 4 reviews

Christine
(4)
very friendly course tutor and explained everything that was unclear
Dianne
(5)
Really enjoyed the day , very informative and Jane was brilliant !
Kelly Pickering
(4)
Tutor was very inspiring, great approach
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