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Performance Management: Beyond the Basics

Activia Training
Course summary
1 day
249 - 299 GBP excl. VAT
English
Open / Scheduled
Next available date: 02/04/2020 09:15 - Reading
Course Dates
Reading
02/04/2020 09:15  (English)
299 GBP
15/05/2020 09:15  (English)
282 GBP
London
09/04/2020 09:15  (English)
299 GBP
22/05/2020 09:15  (English)
282 GBP
Birmingham
15/04/2020 09:15  (English)
299 GBP
22/04/2020 09:15  (English)
299 GBP

Course description

Our Performance Management: Beyond the Basics course will push your skills to a new level.

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.

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Training Course Content

Course Introduction
  • Knowledge Skills Checklist
Delegation
  • What is Delegation?
  • The Five Levels of Delegation
  • Five Steps to Delegation
  • When Delegation is not Possible
  • Delegation - Benefits and Barriers
  • Delegation Process
Communication
  • What is Communication?
  • Benefits of Good Communication Skills
  • Why Communication Goes Wrong
  • Communication Methods
Assertiveness, Aggressiveness and Passivity
  • What is Assertiveness?
  • What is Aggressiveness?
  • What is Passivity?
  • Assertiveness - the 3 Steps
  • Assertiveness Practice
Giving Feedback
  • Feedback - the EEC Model
  • Receiving Feedback
  • Feedback Exercises
Performance Counselling
  • The Performance Counselling (P.C.) Meeting
  • Performance Counselling Meeting: Preparation
  • Conducting the Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday The 13th!
  • Factors to Consider Before Implementing Disciplinary Procedure
Dealing With Difficult Situations: Case Studies
  • New Manager
  • Romance in the Office
  • Sloppy Work
  • Unacceptable Banter
  • Resistance to Change
  • Dealing with Body Odour
  • Clumsy Management
Practical Ideas to Develop Your Management Skills
  • Developing your Knowledge / Experience
  • Developing your Skills / Competencies
  • Developing your Attitude
Your Personal Action Plan

Why choose Activia Training

25 years of training businesses

10 centers nationwide

278 active courses

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About provider

Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...


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Contact info

Activia Training

Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

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www.activia.co.uk Course homepage


Reviews

Average rating 4.5

Based on 21 reviews

Jasmine
(4)
A great course and excellent approach from Ann the trainer
samantha
(4)
Ann, the trainer was wonderful, she made us feel so at ease and managed to fulfill all our learning requirements . She is am inspirational woman, teacher and trainer. Thank you very much for this day.
Peter
(4)
Well delivered training course by a knowledgeable Instructor
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