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Performance Management: Beyond the Basics - Inhouse Training

Activia Training
Course summary
1 day
599 GBP excl. VAT
Nationwide
Company-Specific / In-House

Course description

Our Performance Management: Beyond the Basics course will push your skills to a new level.

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.

Training Course Content

Course Introduction
  • Knowledge Skills Checklist
Delegation
  • What is Delegation?
  • The Five Levels of Delegation
  • Five Steps to Delegation
  • When Delegation is not Possible
  • Delegation - Benefits and Barriers
  • Delegation Process
Communication
  • What is Communication?
  • Benefits of Good Communication Skills
  • Why Communication Goes Wrong
  • Communication Methods
Assertiveness, Aggressiveness and Passivity
  • What is Assertiveness?
  • What is Aggressiveness?
  • What is Passivity?
  • Assertiveness - the 3 Steps
  • Assertiveness Practice
Giving Feedback
  • Feedback - the EEC Model
  • Receiving Feedback
  • Feedback Exercises
Performance Counselling
  • The Performance Counselling (P.C.) Meeting
  • Performance Counselling Meeting: Preparation
  • Conducting the Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday The 13th!
  • Factors to Consider Before Implementing Disciplinary Procedure
Dealing With Difficult Situations: Case Studies
  • New Manager
  • Romance in the Office
  • Sloppy Work
  • Unacceptable Banter
  • Resistance to Change
  • Dealing with Body Odour
  • Clumsy Management
Practical Ideas to Develop Your Management Skills
  • Developing your Knowledge / Experience
  • Developing your Skills / Competencies
  • Developing your Attitude
Your Personal Action Plan

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About provider

Activia Training

Activia Training

When you organise your training, you need a partner who is able to deliver the skills improvements you need, and Activia have grown into a major UK provider on the strength of excellence in key areas. Whether it's competitive prices,...


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Contact info

Activia Training

Berkshire
Regus House, 268 Bath Road
SL1 4DX Slough

 Show phone number
www.activia.co.uk

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