Professional Receptionist Skills

Activia Training
Course summary
Length: 1 day
Price: 199 GBP excl. VAT
Language: English
Course type: Open / Scheduled
Next available date: 27/11/2017 09:15 - Manchester
Course Dates
27/11/2017 09:15  (English)
199 GBP
17/01/2018 09:15  (English)
199 GBP
29/11/2017 09:15  (English)
199 GBP
15/01/2018 09:15  (English)
199 GBP
05/12/2017 09:15  (English)
199 GBP
25/01/2018 09:15  (English)
199 GBP

Course Description

To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

Training Course Content

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan

Who Should Attend

All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

Provider: Activia Training

Activia Training

With Activia, business training comes the way you want it : at your place or ours; off-the-shelf or bespoke; scheduled public classes or closed private courses matched to your requirements....

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Contact information for Activia Training

Activia Training

Regus House, 268 Bath Road
SL1 4DX Slough

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Reviews by course attendees

Amanda McCarthy   |   24/06/2016
The course was well presented by an excellent tutor.
Amanda McCarthy   |   24/06/2016
The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward.
val shield   |   24/06/2016
It was an excellent course run very professionally
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