Conflict Resolution in the Workplace

Acudemy Training

Course summary

0.7 hours

42 GBP excl. VAT

Distance

Next available date: Enquire for more information - Distance

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Acudemy Training

e-learning / Online / Distance

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Course description

Conflict Resolution in the Workplace

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders' time is spent dealing with conflict. There are also the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course explains what constitutes as conflict in the workplace, before moving on to looking at some of the most common causes and the effects this can have on the workforce.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

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Suitability - Who should attend?

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

It is also open to any individual or team who wish to develop their understanding on this subject.

There are no entry requirements to take this course.

Training Course Content

Modules

The Causes and Symptoms of Conflict at Work
Resolving Conflict
The Five Conflict Modes
Using The Modes
Assertiveness
Making Positive Outcomes

Overall Pass Mark: 70%

About provider

Acudemy Training - Expert Training in Accountancy, Finance, Process Management, Project Management, Leadership & Management Skills.

Acudemy provides recognised and bespoke training within specialised fields of Finance and Management. Our offering has been specifically designed to help individuals achieve their educational and career goals. We currently offer classroom based learning which serves the London area with...