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Customer Service

Acudemy Training
Course summary
1.5 hours
42 GBP excl. VAT
Distance
Next available date: Enquire for more information - Distance
e-learning / Online / Distance

Course description

Customer Service

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service, both verbal and non-verbal communication skills, discovering and understanding customer needs and much more.

Suitability - Who should attend?

This course is open to businesses and individuals. 

Training Course Content

Modules

  1. About The Course
  2. What is Customer Service?
  3. The Goals of Great Customer Service
  4. Discovering and Understanding Customer Needs
  5. Delivering Maximum Levels of Customer Service
  6. Making Customers Feel Great From the Start
  7. Communication Skills
  8. Non-verbal Communication and Body Language
  9. Dealing with Customer Complaints

Overall Pass Mark: 70%

About provider

Acudemy Training - Accounting & Management Training

Acudemy Training - Expert Training in Accountancy, Finance, Process Management, Project Management, Leadership & Management Skills. 

Acudemy provides recognised and bespoke training within specialised fields of Finance and Management. Our offering has been specifically designed to help individuals achieve their educational and career goals. We currently offer classroom based learning which serves the London area with...


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Contact info

Acudemy Training

Acu Empire House
225 Gray's Inn Road
WC1X 8RH London

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www.acudemy.com

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