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Conflict Resolution

ASTA Security Academy
Course summary
55 minutes
78 GBP
Flexible
Online courses
Next available date: Start anytime - Online courses
Professional Training

Course description

Conflict Resolution

Unfortunately, in this modern time, conflict is becoming much more common, and this includes in our personal and work lives. Most of us try to avoid conflict. However, some situations are more difficult than others to avoid. With the rise in stress levels and adverse effects of mental health problems, people are feeling the pressures of life more and more, in turn causing more conflict situations. Some people may work in an industry whereby conflict is a by-product and so find it even harder to avoid conflict.

Having the skills and knowledge to deal with conflict can be the difference between escalation and de-escalation. By understanding the common triggers of conflict, the signs associated with conflict and the remedies for dealing with it, then we can increase our conflict toolkit. This conflict resolution training course is ideal for those that have to deal with conflict through their work, or those that want to improve their skills when dealing with everyday conflict.

Suitability - Who should attend?

The course is designed for those that are working in a role where they can be involved in conflict and those that want the skills and knowledge to deal with conflict in their personal lives.

Training Course Content

Module 1

Welcome to the course – you will be provided with a PDF on how to get the most from your course. Then a short introduction video on the subject matter and lastly a brief before you begin understanding of your current knowledge.

Module 2

Understanding Workplace Conflict – This is the first part of the conflict resolution modules. You will be provided with the following

  • Introduction Video explaining workplace conflict
  • The interactive e-learning course that covers:
    •  What workplace conflict is
    • What conflict resolution is
    • Your legal rights and responsibilities in a conflict situation
    • The difference between a conflict threat and a conflict risk
    • What kinds of threats to watch out for in the workplace?
    •  How to reduce the risks associated with workplace conflict

Module 3

Understanding Conflict Behaviour – This is the second part of the conflict resolution modules. You will be provided with the following:

  • Introduction Video explaining conflict behaviour
  • The interactive e-learning course that covers:
    •  How people communicate in conflict situations
    • The way people’s behaviour changes as a situation develops
    • How to recognise aggressive behaviour
    • What emotional situations trigger aggression, and how to manage an aggressive
    • response
    • How people typically respond to aggression
    • What responses can de-escalate a conflict situation
    • reduce the risks associated with workplace conflict

Module 4

Managing Workplace Conflict – This is the second part of the conflict resolution modules. You will be provided with the following:

  • Introduction Video explaining how to manage workplace conflict
  • The interactive e-learning course that covers:
    • What conflict management is
    • How to disrupt the “vicious cycle” which causes conflict to escalate
    • How to manage a conflict situation
    • How to de-escalate conflict
    • How to negotiate a peaceful ending to conflict
    • Key conflict management do’s and don’ts

Module 5

Before you go – you will need to answer questions on the course material from a CPD perspective, and then you will be able to rate the course and download your certificate.

Course delivery details

This conflict resolution training is a short course delivered through e-learning whereby you will be provided with access to your Learning Management System, this means you can study at your own pace.

About provider

ASTA Security Academy

ASTA (Applied Security Training Academy) focuses on subjects of study that have a practical use in today’s world, we focus on security, risk and cyber related training. We make it simple for you to gain professional certification with a library...


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ASTA Security Academy

Beacon Innovation Centre
NR31 7RA Gorleston-on-Sea Great Yarmouth

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