Course description
ITIL® 4 Foundation e-learning with exam
ITIL® is a globally recognised and a very popular qualification for IT Service Management. The framework follows best practice on how to use IT effectively in order to meet business objectives efficiently and deliver value to its users.
What’s NEW?
The ITIL® v3 service life-cycle has been refreshed into a more holistic approach to ITSM. It focuses more on value delivered by both its products and services, introduced by the service value system. The previous version was more centred around processes and service delivery.
Processes have been transformed into practices and governance is more explicit which takes roles, skills, people and resources into consideration. This ultimately encourages organizations to maximize their relationships in the service value chain to co-create value.
The framework is considered to be more simplistic and accessible than ever with better interconnectivity and coordination, resulting in organisations to become more cost-effective and efficient.
It has become more reflective of our fast-paced and complex modern world, taking into account the 4th industrial revolution, aligning with DevOps, Agile and Lean.
Within ITIL® 4 there are:
- 7 principles
- 4 Dimensions of service management
- 6 activities which are combined/configured in many different ways
- 34 management practices (15 are examined)
Suitability - Who should attend?
Why consider this course?
As no prerequisites are required, ITIL® 4 Foundation is suitable to anyone who is:
- wanting to learn the ITIL framework
- currently working or wants to work in IT, especially in help/service desk and service delivery
- an IT professional wanting to implement the ITIL framework within their organization.
Besides being primarily related to the IT sector, the ITIL® 4 certification is associated with service management which widens job opportunities. Many of these roles attract significant salaries of up to 6 figures.
Training Course Content
The course consists of
- 7.5+ Hours of learning content
- 7 Sections
- 70+ Course units
- 7 Section Tests
- 2 Mock exam simulations
- Interactive Exercises
- App for offline use for tablets/iPads
- Resource Library
- Tutor Support
Course sections:
- Key Concepts of Service Management
- The Four Dimensions
- Introducing the Service Value System
- Introducing the Seven Principles
- Introducing the Interconnected Service Value Chain
- Introducing ITIL Management Practices
- Introducing Practices in Depth
ITIL® 4 Foundation exam
- 40 multiple-choice questions
- 1-hour duration
- 65% pass mark (26/40)
- Closed book exam
- A section on 'Why Choose Balance Global’ listing your USP's
- Multimedia content catered for all learning styles
- Excellent customer support including tutor and tech support
- Best course available – Balance Global is the one of the fastest-growing ATOs in 2020
- 4/5 star Trustspot reviews
- Quality provider officially approved by Peoplecert/AXELOS
Course delivery details
- Unlimited access for 6 months
- Self-paced instructor lead training
- Accessible courses online and offline via PC/Mac and Tablets/iPads
- Full tutor, customer and tech support
- Online proctored exams in the comfort of your own home 24/7
About provider
Balance Global
Established in 1994, Balance Global was one of the first 3 training companies to be approved in the UK by the UK Cabinet Office to deliver PRINCE2® Accredited Courses. We have since broadened our portfolio to include MSP® (Managing Successful...
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Balance Global
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