Course description
ITIL® 4 Foundation e-learning with exam
ITIL is a globally recognised and a very popular qualification for IT Service Management. The framework follows best practice on how to use IT effectively in order to meet business objectives efficiently and deliver value to its users.
Just about every organisation you might work for today harnesses tech to provide products and services. ITIL provides a flexible foundation for organisations who want to optimise their service management operating models and maximise value creation. ITIL Service Management is a ‘one stop shop’ triage for corporate IT problems and services, and service management is now considered as being much broader than traditional service desk activities.
Suitability - Who should attend?
Why consider this course?
As no prerequisites are required, ITIL 4 Foundation is suitable to anyone who is:
- Technical support
- Help desk / support engineer
- Service desk / IT service delivery manager
- Incident / problem / release manager
- Service architect
- Working in IT Service Management
Outcome / Qualification etc.
ITIL 4 Foundation exam
- 40 multiple-choice questions
- 1-hour duration
- 65% pass mark (26/40)
- Closed book exam
Training Course Content
What's NEW?
ITIL 4 is the first major update to ITIL since 2007, and we all want to be up-to-date with current thinking – right? This version of ITIL is streamlined, but with a more flexible approach than its predecessor. Here are just some of the differences from ITIL v3:
- The single path service life-cycle is replaced by a more flexible service value system
- A recognition that value isn’t created by just one party – there are others up and down the chain with an important part to play (including the consumers themselves)
- Definitions within ITIL now focus on value and enabling value whereas the focus before was more on services
- Both services and products are now considered ‘in scope’
- A less siloed approach which is more reflective of the modern world, and takes account of the 4th industrial revolution (AI/V/DevOps/Agile/Lean)
- Governance was only implicit before, but it’s now explicitly included
The ITIL principles (introduced 2017 at practitioner level) are now included at foundation level
Within ITIL 4 there are:
- 7 principles
- 4 Dimensions of service management
- 6 activities which are combined/configured in many different ways
- 34 management practices (15 are examined)
The course consists of
- 7.5+ Hours of learning content
- 7 Sections
- 70+ Course units
- 7 Section Tests
- 2 Mock exam simulations
- Interactive Exercises
- App for offline use for tablets/iPads
- Resource Library
- Tutor Support
Why choose Balance Global
High exam pass rate
Accredited over 50000 individuals since 1994
4/5 star verified customer reviews
About provider
Balance Global
Established in 1994, Balance Global was one of the first 3 training companies to be approved in the UK by the UK Cabinet Office to deliver PRINCE2® Accredited Courses. We have since broadened our portfolio. In these challenging times one...
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Contact info
Balance Global
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Average rating 4.8
Based on 5 reviews.
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