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Debt Collection by Telephone

Benchmark Training
Course summary
1 day
200 GBP excl. VAT
English
Leeds
Next available date: 14/01/2020 09:30 - Leeds
Open / Scheduled

Course description

Debt Collection by Telephone - 1-Day Training

Debt Collection by Telephone - 1-Day Training - Open Course or In-House Training

If you collect money by telephone, you know that a sale isn't a sale until it is paid for and receiving payment is crucial to the organisation's success.This course will teach you strategies for dealing with different types of customers you will encounter and getting the promise for payment fulfilled.

You will receive assertiveness training for the telephone and expertise on how to engage with clients and work with them to discover if their reasons are real reasons or excuses. You will learn to end phone calls sure that you have determined how much will be paid, when, and what will happen if the client does not pay.

The learning style of this Debt Collection by Telephone course is a mix of competitions and quizzes, practical theory, practical sessions, and discussion where we can tackle any cold calling issues you have in your organisation.

Suitability - Who should attend?

This course is ideal for people who collect debt over the telephone or organisations who want to collect payments more effectively.

This workshop is also available as in-house training and can be tailored to your organisation.

Outcome / Qualification etc.

When you leave this course, you will be equipped with the skills to engage with customers over the phone and receive prompt payment.

Training Course Content

This course will cover the following topics:

The 3 Types of Clients: Those who can pay but they'll make you wait, those who can pay but they'll make you work, those who could pay but are having financial difficulties

The 3 Areas of How to Collect Money: Face-to-face, over the phone, by email or letter

Engaging with the Accounts Person: Sounding assertive, making consequences clear, sorting reasons and excuses

Closing the Call: Making it clear how much will be paid, when, and what will happen if the client does not pay

Expenses

The cost of this course is 125 GBP excluding VAT and this fee covers all instruction and materials.

Free parking is available.

This course is also available as an in-house training. Please enquire for details.

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About provider

Benchmark Training

Train with Benchmark - In-House or Open Courses in Leeds 

If you or your organisation needs to build skills in reception work, cold calling, team leadership, personal sales, debt collection, handling difficult people, train the trainer or presentation skills, Benchmark will deliver a comprehensive one to three day training and...


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Contact info

Benchmark Training

The Old Farmhouse, Biggin
LS25 6HJ

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benchmark-marketing.co.uk

Reviews

Sharon Wright
(5)
It was a pleasure to meet you, a very enjoyable day. Your suggestions and tips are being applied to our methods and are working a treat!
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