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Debt Collection by Telephone - Virtual Training

Benchmark Training
Course summary
1.5 hours
100 GBP excl. VAT
English
Full time/part time
Online courses
Professional Training

Course description

Debt Collection by Telephone - Virtual Training

If you collect money by telephone, you know that a sale isn’t a sale until it is paid for and receiving payment is crucial to the organisation’s success. This course will teach you strategies for dealing with different types of customers you will encounter and getting the promise for payment fulfilled.

You will receive assertiveness training for the telephone and expertise on how to engage with clients and work with them to discover if their reasons are real reasons or excuses. You will learn to end phone calls sure that you have determined how much will be paid, when, and what will happen if the client does not pay.

The learning style of this Debt Collection by Telephone course is a mix of competitions and quizzes, practical theory, practical sessions, and discussion where we can tackle any cold calling issues you have in your organisation.

Suitability - Who should attend?

Anyone within your company who is charged with getting money in quickly and effectively. Cash flow is critical to a company and this course explores the best way to collect money

Outcome / Qualification etc.

When you leave this course, you will be equipped with the skills to engage with customers over the phone and receive prompt payment.

Training Course Content

This course will cover the following topics:

  • The 3 Types of Clients: Those who can pay but they’ll make you wait, those who can pay but they’ll make you work, those who could pay but are having financial difficulties
  • The 3 Areas of How to Collect Money: Face-to-face, over the phone, by email or letter
  • Engaging with the Accounts Person: Sounding assertive, making consequences clear, sorting reasons and excuses
  • Closing the Call: Making it clear how much will be paid, when, and what will happen if the client does not pay

Course delivery details

This course is done virtually via zoom.

Why choose Benchmark Training

Founded in 1987 - Proud to keep refreshing training to keep up to date and successful!

80% customers are recommendations / returning, 20% are new from marketing

Training designed to be fun, interactive and relevant

About provider

Train with Benchmark - In-House or Open Courses in Leeds 

If you or your organisation needs to build skills in reception work, cold calling, team leadership, personal sales, debt collection, handling difficult people, train the trainer or presentation skills, Benchmark will deliver a comprehensive one to three-day training and participants...


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Contact info

Benchmark Training

Stables, c/o Old School House, Biggin
LS25 6HJ North Yorkshire

 Show phone number
benchmark-marketing.co.uk


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