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Delivering Excellent Customer Service - In-house Course

Benchmark Training
Course summary
Corporate Training for Teams
1 day
Corporate Training for Teams
Course Dates
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Europe
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United Kingdom
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Course description

Delivering Excellent Customer Service - In-House Training

We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from companies over even the smallest attitude of indifference from one employee. Using social media, bad customer service from one employee can go viral. This training will help you move your customers up the loyalty ladder to become advocates of your service rather than terrorists. 

This in-house training will empower you to use body language, the power of your voice, well chosen words, to make customers feel important and empowered to buy your products and services. It is conducted in Benchmark's "Laugh While You Learn" style which equips participants with theory and practical skills through a combination of lecture, quizzes, competitions, and discussion.

Suitability - Who should attend?

This course is ideal for people who work in customer service or organisations looking to train employees in customer service.

Outcome / Qualification etc.

When you leave this course, you will be equipped with the skills to use body language, the power of your voice, and positive writing. You will learn how to break bad news in a positive light, and handle complaints to keep the customer coming back.

Training Course Content

The journey of a customer into your organisation, covering:

  • First impressions by phone and face to face
  • Dealing with customers in a friendly and effective fashion
  • Seating customers – taking drinks and food orders
  • Delivering the food for maximum impact
  • Checking back at the right time – every time
  • Tempting the customer to puddings/sweets/desserts
  • delivering the bill with style
  • Saying ‘good bye’ as they leave for a lasting impression
  • Handling customer complaints
  • How to spot potential complainers
  • Time it right to diffuse quickly
  • Take the time to listen and empathise
  • Have ‘recovery lines’ that you can use – know what to offer

Why choose Benchmark Training

Founded in 1987 - Proud to keep refreshing training to keep up to date and successful!

80% customers are recommendations / returning, 20% are new from marketing

Training designed to be fun, interactive and relevant

Expenses

Contact Benchmark Training to discuss the pricing of this in-house course.

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About provider

Train with Benchmark - In-House or Open Courses in Leeds 

If you or your organisation needs to build skills in reception work, cold calling, team leadership, personal sales, debt collection, handling difficult people, train the trainer or presentation skills, Benchmark will deliver a comprehensive one to three-day training and participants...


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Contact info

Benchmark Training

Stables, c/o Old School House, Biggin
LS25 6HJ North Yorkshire

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benchmark-marketing.co.uk


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