Handling Difficult People and Situations - In-house Course

Benchmark Training
Course summary
1 day
Corporate Training for Teams
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
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United Kingdom
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Course description

Handling Difficult People and Situations - In-House Training

This course equips students with the skills to understand why some people and situations seem – to them to be difficult and to learn the skills, tips and tactics with which to communicate effectively even with the most difficult of people and the most difficult of situations. In the morning, participants will explore personality traits – what each personality is like and how best to communicate with each personality type using insights personality profiling.

Each participant will have the chance to assess their own personality and that of their colleagues, team members and customers in order to gain an insight into how they could communicate better. The afternoon session then looks at practical tips on how to deal with each personality type using practical sessions to reinforce the theory.

The course is run by Anne Selwyn who is an ILM  qualified coach and NLP qualified to Trainer level and Margaret Hartley owner of Benchmark and trainer for over 25 years.

Suitability - Who should attend?

This course is ideal for anyone in the organisation handling difficult people or situations or just wishing to improve communication.

Outcome / Qualification etc.

When you leave this course, you will be equipped with the skills to use immediately to improve communication.

Training Course Content

This course will cover the following topics amongst others:

  • staying relaxed
  • assess the personality type
  • know the outcome you want
  • chose the right behaviour
  • buy yourself time
  • ask the right questions
  • listen effectively
  • look, listen, read for linkage
  • tone of voice
  • body language
  • choose face to face, telephone or email

Why choose Benchmark Training

Founded in 1987 - Proud to keep refreshing training to keep up to date and successful!

80% customers are recommendations / returning, 20% are new from marketing

Training designed to be fun, interactive and relevant


Contact Benchmark Training to discuss the pricing of this in-house course.

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Train with Benchmark - In-House or Open Courses in Leeds 

If you or your organisation needs to build skills in reception work, cold calling, team leadership, personal sales, debt collection, handling difficult people, train the trainer or presentation skills, Benchmark will deliver a comprehensive one to three-day training and participants...

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Benchmark Training

Stables, c/o Old School House, Biggin
LS25 6HJ North Yorkshire

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