Dealing with Difficult People

Best Foot Forward Training
Course summary
1 day
Professional Training
Next available date: Distance option avaliable. Contact provider for more details - Online courses
Course Dates
Online courses
Distance option avaliable. Contact provider for more details

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Course description

Dealing with Difficult People

All courses available as one to one session online, at a discounted rate. Please contact us for more information.

This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered in working environments and gives strategies for how best to work around them. Participants will learn how to adopt a position of power in these difficult situations and get the desired outcomes without getting drawn into emotional exchanges.

Participants will learn about a range of communication techniques from tone to body language as well as our wording. The course will help professionals develop new responses to old triggers and gather a toolkit of solutions for tricky situations handling difficult people.

This course gives participants a new perspective by helping them to look at their situations from different points of view to approach difficult people more confidently and effectively.

Suitability - Who should attend?

This Dealing with Difficult People will equip employees to develop a more confident approach when dealing with difficult people.

Outcome / Qualification etc.

Participants will leave the course equipped to:

  • Develop and foster more positive working relationships with ‘difficult’ individuals
  • Identify assertive and non assertive behaviours and understand what it means to take an ‘adult approach’
  • Make a more effective working environment by giving thorough and honest feedback to a difficult individual
  • Approach conflict situations with better confidence
  • Utilise new tools and techniques to cope with those difficult situations

Training Course Content

The course schedule is as follows:

  • Welcome, domestics, programme aims and personal objectives.
  • Seeing things differently
  • Exploring Behaviours, beliefs and assumptions
  • How to make an assertive choice
  • Understanding how Transactional Analysis can help
  • Communicating to increase understanding
  • Negotiating techniques
  • An understanding of the importance and benefits of feedback
  • Giving and receiving feedback
  • Practise session
  • Action Plans


Enquire for rates for this 1-day program.

About provider

Best Foot Forward Training - Personal Effectiveness, Communication, Management and PA/Administrator Courses.

Best Foot Forward Training Ltd specialise in personal development, management skills and business administration training and courses for individuals and organisations across all industry sectors. While founded quite recently in 2010 the trainers involved have a wealth of knowledge and experience....

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Best Foot Forward Training

Waldegrave Road

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Average rating 5

Based on 1 reviews.

Beverley C.
I attended a course recently – Dealing with Difficult People – in London run by Dani . I really liked her style of course leadership. She started the day by asking everyone on the course what they wanted to get out of it and just after the lunch break she returned to this list to make sure everyone’s objectives had been met and if they hadn’t ho...
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