Course summary
3 hours
Professional Training
Next available date: Online delivery option may be available - please contact provider. - Online courses
Course Dates
Online courses
Online delivery option may be available - please contact provider.

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Course description

Conflict Management

This course aims to develop your knowledge of managing a conflict situation in a personal or workplace environment. The knowledge that you will gain will help you to recognise conflict, and understand how to gain a positive outcome, that is beneficial to yourself and others. It will also identify frameworks and techniques, that you can use to avoid potential conflict, and gain a win, win situation.

Suitability - Who should attend?

Who Is This Course For?

This course is for anyone who would like to understand resolve conflict management . This is an online course and can be learnt from home.

Do I Need Any Prior Knowledge, Skills Or Qualifications?

This course is suitable for those who have the skills to complete an online course. You should be familiar with using a mouse and keyboard.

Outcome / Qualification etc.

Will I Gain Any Qualifications?

No. This is a course to develop your skills further. There is no qualification awarded, but you will receive a certificate from Birmingham Adult Education Service.

Training Course Content

You will learn:

  • What is conflict management
  • How to resolve it
  • Why conflict feels threatening

About provider

Birmingham Adult Education Service

At Birmingham Adult Education Service their aim is to make a difference. Offering courses such as English, Math, Health & Social Care and Art, BAES has a vision to become an outstanding provider of community learning and skills. Whether you're...

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Contact info

Birmingham Adult Education Service

99 Whitehead Rd, Aston
B6 6EJ Birmingham

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