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Customer Service - Level 2 (Certificate)

Birmingham Adult Education Service
Course summary
130 hours
507 GBP excl. VAT
English
Part time
Birmingham
Next available date: - Birmingham

Course description

Customer Service - Level 2 (Certificate)

To develop skills and knowledge, directly relevant to delivering excellent Customer Service. The course will prepare you for employment or a level 3 course in this area.

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Suitability - Who should attend?

Adults (19+) who would like to develop their Customer Service skills for everyday life and work and achieve a Level 2 qualification.

Training Course Content

By the end of the course you will complete the following mandatory units:

  • Customer Service Principles
  • Understanding Customer Service Delivery
  • Communicating with Customer
  • Six optional credits must also be completed to achieve the qualification, your tutor will advise you of these units.

About provider

Birmingham Adult Education Service

Birmingham Adult Education Service

At Birmingham Adult Education Service their aim is to make a difference. Offering courses such as English, Math, Health & Social Care and Art, BAES has a vision to become an outstanding provider of community learning and skills. Whether you're...


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Contact info

Birmingham Adult Education Service

99 Whitehead Rd, Aston
B6 6EJ Birmingham

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