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Managing Difficult Conversations

BiteSize Learning
Course summary
2.5 hours
1,200 GBP excl. VAT
Nationwide
Next available date: Contact the provider - United Kingdom
Corporate Training for Teams

Course description

Managing Difficult Conversations - In-house Course

Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations are put off. This in-house course from BiteSize Learning, not only provides a framework for dealing with those tough conversations about changes, performance or conduct, but also helps the leader to catch up on those conversations that should have been had before.

Outcome / Qualification etc.

Participants will be able to:

  • Feel more confident about approaching conflict
  • Use a framework to structure difficult conversations
  • Develop a stronger argument for change and action
  • Manage difficult discussions with difficult people
  • Turn complaints into requests
  • Gain commitment to action

Training content

‘I wouldn’t have started from here’

  • Preparing for difficult conversations
  • How to pick up conversations that have been put off before
  • Having clear outcomes in mind

Active Listening

“Do you listen or do you wait to speak?”

Framework

A guide for structuring difficult conversations to achieve the best outcome.

Dealing with difficult people

Cynics, gripers, talkers, non-talkers and those that pay lip service

Agreement through Feedback and Gaining Commitment

  • Being assertive through feedback. 
  • Gaining agreement on tough decisions

Expenses

The cost of this in-house course is £1,200 (+VAT and travel expenses) for up to twelve people. BiteSize Learning courses are discounted if two are delivered in one day, from £1,200 for a single course to £2,160 for two courses in one day. 

About provider

BiteSize Learning

BiteSize Learning offers a range of short, flexible and cost-effective training sessions, delivered at your workplace to maximise time, impact and organisational success. BiteSize courses have no flannel or fillers, just ready-to-use tools and techniques to enhance individual and team...


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Contact info

BiteSize Learning

5 Grove Place
MK40 3JJ Bedford

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