Managing Difficult Conversations

BiteSize Learning
Course summary
90-150 mins
1,080 GBP excl. VAT
Online courses
Next available date: Enquire for more information - Online courses
Corporate Training for Teams

Course description

Managing Difficult Conversations - In-house Course

Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations are put off. This in-house course from BiteSize Learning, not only provides a framework for dealing with those tough conversations about changes, performance or conduct, but also helps the leader to catch up on those conversations that should have been had before.

Outcome / Qualification etc.

Participants will be able to:

  • Feel more confident about approaching conflict
  • Use a framework to structure difficult conversations
  • Develop a stronger argument for change and action
  • Manage difficult discussions with difficult people
  • Turn complaints into requests
  • Gain commitment to action

Training content

‘I wouldn’t have started from here’

  • Preparing for difficult conversations
  • How to pick up conversations that have been put off before
  • Having clear outcomes in mind

Active Listening

“Do you listen or do you wait to speak?”


A guide for structuring difficult conversations to achieve the best outcome.

Dealing with difficult people

Cynics, gripers, talkers, non-talkers and those that pay lip service

Agreement through Feedback and Gaining Commitment

  • Being assertive through feedback. 
  • Gaining agreement on tough decisions

Why choose BiteSize Learning

We have a team of 14 trainers expert in their subjects

Our trainers are rated 4.8 out of 5

Our programme content is rated 4.7 out of 5


The cost of this in-house course is £1,200 (+VAT and travel expenses) for up to twelve people. BiteSize Learning courses are discounted if two are delivered in one day, from £1,200 for a single course to £2,160 for two courses in one day. 

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About provider

BiteSize Learning - Short, High-Impact Workplace Training

BiteSize Learning offers a range of short, flexible and cost-effective training sessions, delivered at your workplace to maximise time, impact and organisational success. BiteSize courses have no flannel or fillers, just ready-to-use tools and techniques to enhance individual and team...

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Contact info

BiteSize Learning

5 Grove Place
MK40 3JJ Bedford

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Average rating 5

Based on 5 reviews.

I enjoyed how interactive the session was. Having 2 trainers, rather than 1 really helped with the conversation flow, as you were all bouncing off each other.
Trainers were very good. 2 people delivering really made the difference for smooth run of the session. I like the interactions and the content was useful and easy to apply tips.
The structure, the practicality and the ability to share ideas. I also liked the rapport the trainers gained almost immediately by using our names and asking us direct questions. It felt more personalised, like face to face would be.
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