Negotiating when the Stakes are High

BiteSize Learning
Course summary
90-150 mins
1,080 GBP excl. VAT
Online courses
Next available date: Enquire for more information - Online courses
Corporate Training for Teams

Course description

Negotiating when the Stakes are High - In-house Course

Most of us negotiate on a daily basis. Sometimes the outcome is trivial, with little real consequence but, on occasion, we face a more significant negotiation where the stakes are high. This course is based on the framework used by FBI and British Police negotiators in critical incidents. Using a real hostage negotiation case study, the framework and principles can be applied to work situations and personal negotiations.

Suitability - Who should attend?

This in-house programme is designed to benefit all employees who need to be effective negotiators in important situations.

Outcome / Qualification etc.

Participants will be able to:

  • Use the four elements of social influence that lead people to co-operate
  • Recognise the significance of active listening in achieving a successful negotiating outcome
  • Connect and establish rapport with the other party before moving to the influencing stage
  • Identify the five stages of the behavioural change framework, used by the British Police and FBI in critical incidents and apply it to their own negotiations
  • Avoid the most common negotiating pitfalls and develop strategies to overcome them
  • Build an effective negotiating plan to achieve the outcomes they are seeking

Training content

What negotiating means to us

  • How we respond and react in negotiating situations
  • The science of conflict and how to achieve co-operation

Case study

A real hostage situation negotiated by specialist police negotiators

Active listening

The use of language and listening skills in forming a connection

The behavioural change stairway

  • An introduction to the framework used by the FBI and British police in hostage situations and other critical incidents
  • How to apply the framework in business and other negotiations


Applying knowledge of influencing theory to achieve a successful and sustainable outcome

Common negotiating pitfalls

… and how to avoid them

Why choose BiteSize Learning

We have a team of 14 trainers expert in their subjects

Our trainers are rated 4.8 out of 5

Our programme content is rated 4.7 out of 5


The cost of this in-house course is £1,200 (+VAT and travel expenses) for up to twelve people. BiteSize Learning courses are discounted if two are delivered in one day, from £1,200 for a single course to £2,160 for two courses in one day. 

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

BiteSize Learning - Short, High-Impact Workplace Training

BiteSize Learning offers a range of short, flexible and cost-effective training sessions, delivered at your workplace to maximise time, impact and organisational success. BiteSize courses have no flannel or fillers, just ready-to-use tools and techniques to enhance individual and team...

Read more and show all courses with this provider

Request info

Fill out your details to find out more about Negotiating when the Stakes are High.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

BiteSize Learning

5 Grove Place
MK40 3JJ Bedford

 Show phone number

Request information

Find out more about this Negotiating when the Stakes are High course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here