Advanced Certificate in Operational Management (ACOM™)

Course summary
5 days
Next available date: 13/12/2020 - Dubai
Open / Scheduled

Advanced Certificate in Operational Management (ACOM™)

Advanced Certificate in Operational Excellence

Advanced Certificate in Operational Management (ACOM™) - 5-day course 

The Advanced Certificate in Operational Management addresses the critical issue of operational excellence & delivery in a market that is increasingly demanding and competitive.

The ultimate goal of the 5-day programme is to equip delegates with the skills to promote the delivery of business strategy as well as the maximisation of profit. To this end, the course addresses the key drivers and linkages of operational excellence, including:

  • leadership
  • service delivery
  • operational performance measurement
  • continuous improvement

In short, the course focuses on the crucial elements needed to deliver "Results through People" by ensuring that participants learn to take ownership of the business vision, as well as secure the buy-in and engagement of their staff.

Suitability - Who should attend?

The Advanced Certificate in Operational Management is suitable for a number of professional figures, including:

  • Non-operational Business Owners / Managing Directors
  • Operations Directors
  • Operations Managers
  • Operations Leads / Supervisors
  • Customer Service Heads
  • Executive Directors
  • General Managers
  • Divisional Heads
  • Administration Managers
  • Project Leaders
  • Team Leaders
  • Supervisors
  • Contractors
  • Management Consultants
  • Anyone responsible for the management or support of operational teams

Outcome / Qualification etc.

Candidates who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate in Operational Management (ACOM™).

Training Course Content

The course is structured as follows:

Aligning Operations to Strategy

  • Corporate Vision and Mission
  • How operations delivers the strategy
  • Cascading objectives

Operational Performance Management

  • Measures of operational success
  • Other drivers
  • Linkage to objective setting
  • The Circle of Success


  • To budget or not ?
  • Principles of budgeting
  • Explore direct and in-direct costs
  • Use in driving forecasting
  • Tracking variances
  • Reporting cycles and process
  • Beyond budgeting


  • Leading v’s managing
  • Identifying the difference
  • Operational structure and span of control
  • Importance of a balanced team
  • Personality types and their interaction

Capacity Planning

  • Identification of influencers
  • Understanding Trends
  • Impact of Productivity

Supply Chain Management

  • Definition
  • Key Aspects
  • Procurement, price and additional drivers
  • Inventory Management

Operational Measurements

  • Measuring and using KPI’s
  • Measuring and using SLA’s
  • Support of contracts and use for bids
  • Health & Safety
  • Internal Audit and Compliance

Continuous Improvement

  • Root Cause Analysis
  • Drive Change
  • Monitoring progress
  • Positive movement of the “goal posts”
  • Behavioural and cultural impact

Appraisals (Reviews)

  • Principle of reviews
  • Personal Development Plans
  • Succession Planning
  • Principle of performance related pay


  • Staff engagement and communication
  • Creating a vision and empowering others to act
  • Types of Staff Recognition Schemes

The programme will include a series of group exercises, a personality profile and case studies with a high level of delegate interaction.

Delivery Options & Expenses

The ACOM public course is delivered in multiple international locations.

In-House Courses
BMTG can also deliver this course in-house anywhere in the world, either directly or via one of their global Partners.

Though 80% of the course material must remain the same in order for the courses to retain their international accreditation, the remaining 20% can be customised to meet client-specific needs.

Provider: BMTG (UK) Ltd


BMTG (UK) Ltd - Global Business Training

  BMTG (UK) Ltd collaborates with an international network of partners to offer a wide range of  Business Management training courses to individuals, corporate delegates and companies worldwide. BMTG's  mission is to become the partner of choice for the delivery...

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Contact information for BMTG (UK) Ltd


3rd Floor,
116 Dundas Street,
EH3 5DQ Edinburgh,

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Reviews by course attendees

Average rating 4.5

Based on 12 reviews

Mohamad Bachar
It was a good and useful training course, we learned a lot of knowledge, the Instructor was very Good
Barry Wrigley
The best retail educational program I have attended. The content along with actual real life case study's allowed the complete participation of all attendees and the lecturer Mr. Ian Shipley delivered the materials impeccably.
Abubarker Azzan ( Becker )
Excellent course , very relevant to what I do . I found Ian's delivery method of the course to be very effective.
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