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Implementing Total Quality Management (TQM)

BOC - Global Events & Training Group
Course summary
1 week
3,190 GBP excl. VAT
English
Open / Scheduled
Next available date: 23/03/2020 - London
Course Dates
London
23/03/2020   (English)
3,190 GBP
17/08/2020  
3,190 GBP
30/11/2020   (English)
3,190 GBP

Implementing Total Quality Management (TQM)

Implementing Total Quality Management - 1 week Course

This course from BOC is designed to give participants an understanding of Total Quality Management (TQM) concepts and techniques. During the one week course, the topics will cover managing, controlling and improving quality, and introduce contemporary knowledge and techniques of TQM to participants. These will give delegates the knowledge and skills to be able to implement quality improvement processes in the workplace in line with TQM philosophy.

By the end of the course, participants will be able to:

  • Determine the impact of quality on profitability
  • Adopt TQM as a fundamental business strategy
  • Communicate the importance of customer focused TQM
  • Use seven QC tools for data collection and analysis
  • Implement a business strategy driven by Total Quality Management
  • Accomplish the cultural transformation necessary for successful implementation of total quality practices
  • Achieve world-class status in manufacturing and service through TQM
  • Apply the Malcolm Baldrige National Quality Award guidelines to TQM initiatives

Suitability - Who should attend?

This one week intensive Total Quality Management training course is beneficial for executives, engineers, and supervisors from QA, production, maintenance, and engineering.

Training Course Content

Defining Total Quality Management

  • The concept of Total Quality Management
  • The philosophy behind Total Quality Management
  • Leading lights and their ideas

Principles of Total Quality Management

  • The core principles in achieving Total Quality Management
  • Prevention not correction
  • Customer focus

Techniques used in Total Quality Management

  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement
  • Cost of quality

Implementing Total Quality Management

  • Principles into Leadership
  • Commitment and involvement
  • Organisational culture

Benefits of Total Quality Management

  • To the customer – improved quality
  • To employees – increased satisfaction
  • To the organisation – better performance

Expenses

The cost of this course is £3190 plus VAT per participant.

Provider: BOC - Global Events & Training Group

BOC Global Events & Training Group

BOC - Global Events & Training Group: Training for Ambitious Professionals Worldwide

Based in London, BOC is an international event organiser and corporate training provider dedicated to helping organisations carve out the market space or "blue ocean" they need to overcome the competition and reach their goals. With a commitment to a...


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Contact information for BOC - Global Events & Training Group

BOC - Global Events & Training Group

25 City Business Centre
25 Lower Road
SE16 2XB London

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www.boc-uk.com

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