Handling Difficult Conversations with Ease & Confidence

BPP Professional Education

Course summary

6 hours

634 GBP excl. VAT

London

Next available date: 26/11/2019 - London

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BPP Professional Education

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Course description

Handling Difficult Conversations with Ease & Confidence

Broaching difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in business as the ability to discuss difficult issues with honesty, clarity and integrity and to deal in a fair and objective way with the powerful emotions that inevitably arise. This course aims to provide participants with the skills and confidence they need to develop this vital skill-set.

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Suitability - Who should attend?

The highly interactive course will benefit anyone who wants or needs to learn how to deliver difficult or challenging messages in a clear, timely and effective way.

Training Course Content

Understand what makes a message difficult or challenging, and why people are often reluctant to deliver itIdentify and recognise the barriers to holding difficult conversationsBe aware of their own personal communication style and recognise counter-productive words and actions where emotions are fully engagedLearn and apply effective processes and techniques for conducting difficult conversationsMaintain control of the conversation process by mastering the techniques necessary for remaining clear and objective, especially where others are seeking to gain control of the conversationThis course satisfies the Solicitors’ Code of Conduct Rule 5 for Solicitors who manage or supervise staff.

About provider

BPP Professional Education - Accountancy, Tax, Financial Services, Law & Insolvency Courses

BPP Professional Education is one of the specialist examination-based and professional development training arm of the BPP Group, Europe's biggest professional education and publishing provider with 2,000 staff members across 40 countries and over 30,000 students per year. BPP Professional Education...