Managing the Client Relationship

BPP Professional Education
Course summary
6 hours
455 GBP excl. VAT
Birmingham, Leeds, London, Manchester

Course description

Managing the Client Relationship

In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships and includes case study exercises and an action plan.

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Suitability - Who should attend?

This course will be of benefit to junior associates and trainees of a law practice.

Training Course Content

Learning ObjectivesAt the end of this course delegates should be able to:Able to analyse a client portfolio to establish profitable and advocate clients to improve the bottom line of the practiceUnderstand how to build and maintain the client relationshipKnow how to build rapport and trust; and become a trusted adviserHow to improve the communication with the client via all points of contactBe more effective in managing expectations and difficult behaviourKnow how to use Maister’s 3 E to establish what you are selling to clients and how to price this

About provider

BPP Professional Education

BPP Professional Education -  Accountancy, Tax, Financial Services, Law & Insolvency Courses

BPP Professional Education is one of the specialist examination-based and professional development training arm of the BPP Group, Europe's biggest professional education and publishing provider with 2,000 staff members across 40 countries and over 30,000 students per year. BPP Professional Education...

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Contact info

BPP Professional Education

3 London Wall Buildings
EC2M 5PD London

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