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Better Business Writing Skills

Brilliant Customer Service
Course summary
Professional Training
0.5 days
95 GBP excl. VAT
Flexible
Online courses

Course description

Business Writing Skills

Learn how to instantly improve your written communication skills -emails, letters, reports, proposals and more.

Living online training or live classroom - half-day intensive course.

  1. How you can quickly improve any piece of writing by using proven techniques and easy-to-learn skills.
  2. Techniques for editing and proof-reading, plus how best to structure more formal documents, emails and reports.
  3. Writing with style and flair, including many advanced tips and techniques.

One to one feedback by course tutor. The course is run by an expert and experienced facilitator. 

Suitability - Who should attend?

The course is ideal for anyone wanting to develop their style of writing and sharpen their editing skills. The content will apply to emails, letters, reports, online copy, and proposals. 

Outcome / Qualification etc.

Learning objectives include:

  • Master the ABC principle of Accuracy, Brevity and Clarity.
  • Learn the four stages of writing and understand how different stages of the writing process
  • How to write any document or email allowing for the audience and your objectives.
  • Applying a ‘plain English’ style that radiates competence and courtesy and that saves time.
  • Seven secrets of writing with flair and style.
  • Editing techniques and skills practice to get your documents right the first time.
  • Proofing reading techniques and skills practice.

Training Course Content

Developing the right content, tone and style

  • The writing process – regardless of document type.
  • Expressing your points clearly and clarifying your aim and objectives.
  • Using the ABC principle of Accuracy, Brevity and Clarity with best-practice examples

Editing skills and proofreading techniques

  • Quick quiz - test your English knowledge.
  • Editing techniques to increase clarity to reduce word count.
  • Proofreading techniques and skills for different types of documents.

Making an Impact using Plain English

  • Developing techniques to make an impression on the reader.
  • How to write good beginnings and endings.
  • Bringing your writing to life – making it visually appealing.

Writing with style and flair

  • Exploring ways to write with more engagement
  • Encouraging and convincing the reader to follow your train of thought or argument.
  • Making your point in an engaging and entertaining way.

Email etiquette and email best practice

  • Email etiquette – the do’s and don’ts of email sending.
  • Rules and standards for better emails.
  • When to use the telephone or face to face conversations instead of an email.

Application: Learning summary

  • Participants work individually to summarise their personal learning points.

Course delivery details

Online via Zoom

Continuing Studies

Coaching Sessions One to one at the desk coaching sessions following training.

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About provider

Brilliant Business Skills Training

We provide business skills training courses that are practical, engaging and interactive.  We do this in three ways: Live online training  On-site live in-person training Online coaching for one or few We have over 25 years of experience in customer...


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