Recruitment Skills

Brilliant Customer Service
Course summary
1 day
Corporate Training for Teams

Course description

Recruitment Skills for Managers

One-day training workshop or individual coaching with online learning.


Recruiting the best candidates for your team is an incredibly important function and yet it can often seem a daunting exercise as the potential consequences of making the wrong decision are huge. This one-day course is therefore designed to help managers of all levels to make the right decisions in the recruitment of new staff.

The emphasis is on the use of a structured approach where good preparation and effective interviewing techniques ensure that the ‘right’ candidates are taken on by the organisation in accordance with internal policies, best practice and legal considerations.

Training objectives

This is a skills and confidence-building programme which will help participants to:

  • Introduction to recruitment – true cost of recruitment and importance of getting it right
  • Writing an effective job advertisement
  • Producing a scoring matrix for shortlisting
  • Use a structured, objective and consistent approach to recruitment and selection
  • Understand how unconscious bias and other relevant legislation affects this area and appreciate the practical implications for managers
  • Comprehend your organisation’s policies and procedures for recruitment and selection and the need to comply fully with them
  • Determine appropriate, objective and effective selection criteria
  • Plan, prepare and conduct an effective selection process – using a range of methods as appropriate – that provides evidence against defined selection criteria
  • Ensure that candidates are evaluated effectively and that recruitment decisions are objective and documented appropriately

Above all, attending this programme will help participants to make the right recruitment decisions and select the right people.

Audience – who will benefit

All managers, team leaders and supervisors with responsibility for recruitment and selection, in any type of organisation – large or small; public, voluntary or private sector.


The course is highly participative, using small team discussion, a quiz and practical exercises including a practice interview session which they will prepare for and conduct on the day with support from the trainer.

Participants will be sent a welcome pack in advance of the course and will be asked to bring along examples of a relevant job description and person specification that they will work with during the course. Participants will also be asked to familiarise themselves with key internal policies and procedures relating to this area and to bring copies to the course for reference.

Recruitment Skills for Managers: Course outline

One-day training course.

Setting the scene

  • Introduction to recruitment best practice
  • The need for evidence, objectivity and structure

Technical aspects of interviewing and selection

Overview of equal opportunity and other relevant legislation

Recruitment and unconscious bias

  • How to structure an interview

Interviewing skills practice – first interview

Participants prepare for and conduct an interview in small groups

Feedback and building on this learning

The process

  • Job analysis
  • Preparing effective job descriptions
  • Identifying knowledge, skills and behaviours required
  • Short-listing applications

Selection methods

Understanding and using different selection methods

The interview – exploring common beliefs about interviewing

How to ensure objectivity and clarity

Preparing for second interviews

  • Advanced questions that search for evidence against your criteria
  • Exercise: preparing competency/behavioural based behavioural questions
  • Planning and practice sessions

Evaluating candidates and decision making

  • Objective decision-making
  • Recording the decision
  • Communicating the decision

Putting it into practice

Action planning

Review and close

Continuing Studies


  • Bonus Smartphone eLearning App Included for 12 months, with over 50 micro-learning based business skills modules.
  • Coaching Sessions One to one at the desk coaching sessions following training.

About provider

Brilliant Customer Service

Customer service, support and consultative selling skills training and coaching

We specialise in providing a range of proven training courses delivered by a team of expert consultants and facilitators. There are a core of main courses available in a range of formats, including one day and half day in-house workshops...

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